Karen Dewhurst

• Proficient at analyzing customer requirements, overcoming objections, reaching agreements and finalizing sales
• Devoted to acquiring comprehensive knowledge of products
• Attention to detail
• Excellent Customer Service and communication skills
• 8 years experience in Vauto, DealerTrack, Dealer Socket, CDK, Darwin, StoneEagle as well as other manufacturer specific programs (Hyundai/Genesis Dealer, Hyundai/Genesis Dealer Direct)
• Pull credit bureaus, submit credit applications, e-contracting, compliance and menu building through DealerTrack
• Skilled at reading/assessing credit bureaus and selecting best lenders for different credit situations
• Knowledgeable about individual lender programs/requirements for auto financing
• Vehicle appraisals, listings, market reports through Vauto.
• Strong understanding of laws and regulations associated with vehicle sales and financing industry
• Effective time management for completing requires tasks
• Skilled at assessing clients' needs/wants in order to recommend best suited vehicle/trim, backend products (service contracts, maintenance, GAP, etc.)

• Effectively plan and prioritize required weekly tasks to meet deadlines
• Meet/exceed sales, Per Cap, UPT, shrink and loyalty program goals
• Effectively schedule and manage payroll for a multifaceted retail business (retail and full service salon, 20+ team members)
• Execute planogram resets, department reflows, shipment receiving, RTVs (return to vendor), damaged product write-offs, cycle counts, weekly ad sets, restocking, supply orders, markdowns
• Recruited and trained new employees to meet job requirements.
• Maintain a high standard of customer satisfaction in a fast paced retail environment as measured by guest survey reporting
• Promote a culture of honesty and integrity among team members where open communication and idea sharing are encouraged and celebrated
• Opening and closing procedures (cash handling and deposit preparation)
• Uphold company policies for loss prevention, safety
• Build and grow skillsets of team members to positively impact business metrics
• Analyze multiple sales reports in order to identify areas and departments with opportunity for improvement
• Developed extensive knowledge of high-end cosmetic and skincare brands and products
• Excellent customer service skills as well as written and verbal communication skills
• Plan and promote in-store events to boost sales and create an exciting and interactive shopping experience for guests
• Highly skilled at selling and customer education.

• Interpret and enforce company policy and procedures

• Metro Pak Execution/ Compliance (placement of new merchandise according to planogram with interpretation according to individual store layout)

• Staff scheduling according to needs of business (10 -15 associates)

• Place supply orders (staying within given budget)

• Meet/exceed sales, ADS, UPT, Accessory penetration, and shrink goals

• Interview, onboard, and train new team members

• Strong understanding of shrink and loss prevention procedure

• Brand Marketing Integrity (setting sales, window marketing, organizing signage)

• Task/time management for a staff of approximately 20 associates

• Merchandise placement, processing freight

• Basic accounting/ preparing nightly deposits, balancing cash drawers

• Excellent customer service skills in a fast paced, high volume location

• Skilled at selling credit in order to build the brand