KAREN DE YOUNG
Layton,UT
Overview
7
7
years of professional experience
3
3
years of post-secondary education
Work History
Cashier
Walmart
Layton, UT
06.2018 - 08.2025
- Assisted customers with product inquiries and provided excellent service.
- Processed customer transactions efficiently at a leading retail store.
- Managed cash drawer and ensured accurate cash handling procedures.
- Trained new cashiers on register operation and customer service techniques.
- Collaborated with team members to improve customer satisfaction levels.
- Maintained cleanliness and organization of checkout area and merchandise displays.
- Operated point-of-sale system to facilitate smooth checkout experiences.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Accepted cash and credit card payments, issued receipts and provided change.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Collected payments and provided accurate change.
- Greeted customers and answered any questions they had about the store's products and services.
- Performed other duties as assigned by management.
- Stocked shelves with merchandise when needed.
- Helped customers find specific products, answered questions, and offered product advice.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Learned roles of other departments to provide coverage and keep store operational.
- Conducted price checks for special orders or discounts as requested by customers.
- Discounted purchases by scanning and redeeming coupons.
- Processed returns and exchanges of merchandise in accordance with store policies.
Sales Associate
Walmart
Layton, Utah
06.2018 - 08.2025
- Assisted customers with product selections and inquiries.
- Maintained organized displays to enhance product visibility.
- Processed transactions accurately at the register.
- Collaborated with team members to ensure store cleanliness.
- Stocked shelves efficiently to meet customer demands.
- Educated customers on promotions and loyalty programs.
- Monitored inventory levels and reported discrepancies promptly.
- Helped customers find specific products, answered questions, and offered product advice.
- Greeted customers and provided exceptional customer service.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Handled customer complaints in a professional manner.
- Answered incoming telephone calls to provide store, products and services information.
- Worked with fellow sales team members to achieve group targets.
- Provided accurate information about products, prices and services.
- Maintained cleanliness of store environment including floors, windows, displays.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Built and maintained relationships with peers and upper management to drive team success.
- Maintained up-to-date knowledge of store merchandise and policies.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Processed transactions using a point-of-sale system.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Used technology resources to assist customers in locating and selecting items.
- Received and displayed product shipments on store retail shelves upon delivery.
- Adhered to company initiatives and achieved established goals.
- Adapted sales strategies based on customer interactions and feedback to improve results.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
Education
Associate of Applied Science - Veterinary Medicine
Oklahoma State University OKC
Oklahoma City, OK 08.2002 - 12.2005
Skills
- Point-of-sale operation
- Cash handling
- Customer transactions
- Refund processing
Timeline
Cashier
Walmart
06.2018 - 08.2025
Sales Associate
Walmart
06.2018 - 08.2025
Associate of Applied Science - Veterinary Medicine
Oklahoma State University OKC
08.2002 - 12.2005