Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Karen Diaz

Haltom City,TX

Summary

Highly motivated professional with extensive experience in customer service, patient care and administrative tasks. Skilled in data entry and fostering professional relationships, significantly improving operational efficiency and workplace positivity.

Overview

5
5
years of professional experience

Work History

Admin Assistant

OTR Wheel Engineering Inc.
09.2023 - 02.2025
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
  • Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
  • Developed filing system for historical documents, preserving important company records and improving access to information.
  • Supported recruitment processes, scheduling interviews and communicating with applicants to improve hiring timelines.

Optometric Technician

Singleton Eye Care Center
09.2019 - 08.2023
  • Operated and maintained lensometers, refraction units, auto-refractors, and visual field analyzers for patient testing.
  • Input patient information and exam findings into electronic medical records system to facilitate accurate record-keeping.
  • Assisted with insurance questions, eligibility, and prior authorizations of medications and glasses.
  • Managed administrative duties with phone reception, appointment scheduling and payment processing.
  • Conducted pretest procedures to gather data before exam and make eye appointments more efficient and productive.
  • Provided exceptional customer service, addressing patient inquiries professionally and courteously both in-person and over the phone.
  • Maintained clean and organized examination rooms, adhering to strict sanitation standards for optimal patient safety.

Education

GED -

Trimble Tech (Success Night School)
Fort Worth, TX

Skills

  • Customer service
  • Patient care
  • Bilingual
  • Active listening
  • Data entry
  • Computer skills
  • Office administration
  • Time management
  • File organization
  • Appointment scheduling
  • Multi-line phone proficiency

Languages

Spanish
Full Professional
English
Full Professional

Timeline

Admin Assistant

OTR Wheel Engineering Inc.
09.2023 - 02.2025

Optometric Technician

Singleton Eye Care Center
09.2019 - 08.2023

GED -

Trimble Tech (Success Night School)

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Karen Diaz