Overview

Work History

Education

Skills

Languages

Timeline

Karen Diaz-Bautista

Louisville,KY

Overview

years of professional experience

Work History

Patient Care Associate

Norton Healthcare

2023.04 - Current

Enhanced patient satisfaction by providing compassionate and attentive care during daily interactions.
Promoted a safe and clean environment through strict adherence to infection control protocols and regular room sanitation.
Provided emotional support to patients and families, fostering trust and strong relationships throughout the care process.
Increased staff efficiency by training new Patient Care Associates on best practices, policies, and procedures within unit.
Demonstrated proficiency in various medical equipment usage such as EKG machines, blood glucose monitors, and IV pumps as required for specific patient treatments.

Merchandise Leader

Aerie

2023.08 - 2024.01

Optimized store layout for enhanced customer experience and increased foot traffic.
Enhanced visual merchandising, resulting in a more attractive store environment and higher customer engagement.
Mentored junior team members, fostering their professional growth and building a high-performing team culture.
Increased employee productivity through effective task delegation and time management techniques.
Monitored inventory levels and made necessary adjustments to maximize sales and profits.

Office Manager

Louisville Retina, PLLC

2022.09 - 2023.03

Received and made inbound and outbound phone calls with patients regarding their care plan, financials, and scheduling.
Communicated with several health professionals including but not limited to insurance matters, receiving and forwarding doctor referral notes, and scheduling mutual patients, employing active listening and interpersonal skills.
Translated for over 5 Spanish speaking patients each month.
Organized and updated databases, records and other information resources using electronic and physical filing systems.
Streamlined office operations by implementing efficient filing systems and organizational strategies.

Women's Sales Lead

Old Navy

2018.07 - 2022.11

Performed inventory control procedures to manage stock in accordance with store standards.
Trained, coached, and mentored 5 new sales associates each month for maximum performance.
Used POS system to process sales, returns, online orders, and gift card activations.
Provided exceptional customer service to over 30 customers a day to foster client loyalty and satisfaction.
Participated in store meetings and product training sessions to understand and sell items.