Karen Diggins
Psychology
Indio,CA
Summary
Focused Patient Service Representative with ten years of experience supporting patients in healthcare settings. Successful at helping patients improve wellbeing and functioning by preventing substance abuse and improving confidence. Hardworking, reliable and dedicated.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Behavioral Health Technician
Banyan Treatment Center
Cathedral City, CA
03.2020 - 07.2020
- Performed searches of resident belongings before admissions and throughout stays.
- Intervened in cases that warranted it, including patients that wanted to leave against medical advice.
- Effectively managed daily charting for each patient.
- Counseled patients, discussed substance use, and worked closely with individuals to identify positive and healthy life choices.
- Performed client intake procedures according to internal standards for new admissions.
- Drug, Alcohol and Covid 19 testing.
- Conducted client rounds to check on residents.
- Took and monitored vital signs.
- Facilitated on-site activities, support groups and outings for clients.
- Built and maintained positive staff relationships to promote teamwork and better serve clients
Receptionist/Quality Assurance
Stars Behavioral Health Group
Yucca Valley, CA
01.2019 - 01.2020
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Delivered administrative support to team members by making copies, sending faxes, organizing documents, and rearranging schedules.
- Scheduled and confirmed appointments.
- Sorted incoming mail and directed it to correct personnel each day.
- Oversaw office inventory by restocking supplies and submitting purchase orders.
- Answered and directed incoming calls using a multi-line telephone system.
- Managed multiple tasks and met time-sensitive deadlines
Case Manager
Sovereign Health Group
Palm Desert, CA
06.2017 - 01.2018
- Facilitated ongoing case management services to support successful outcomes and meet stabilization goals
- Identified care needs of individual patients and coordinated responses based on physician advice, insurance limitations and procedural costs.
Case Manager Aide
The Ranch Recovery Centers
Desert Hot Springs, CA
03.2014 - 12.2016
- Admitting and Discharging of clients (program applications, insurance information, releases, testing) per state and facility regulations. Adhered to HIPAA confidentiality requirements by safeguarding files.
- Documented observations, interventions, and concerns in patient charts and electronic systems, sustaining continuum of care from admission through to discharge.
- Educated patients on detox and withdrawal, medications, addiction, recovery, coping skills and community resources.
- Completed progress notes and other pertinent paperwork in compliance with state regulations.
- Collaborated with team members to monitor treatment progress and improve individual clients' plans.
- Addressed complex histories with substance abuse, mental health issues and other concerns.
- Worked with clients to improve life choices and maximize benefits of programs.
- Oversaw day-to-day activities of residents in patient facility.
Education
Associate of Applied Science - Psychology
College of The Desert
Palm Desert, CA05.2016
Skills
- Admissions intake
- Group facilitation
- Adaptability and Flexibility
- HIPAA Requirements
- Good Telephone Etiquette
- First Aid/CPR
- Data Entry
- Substance abuse experience
- Crisis Intervention
- ADLs Assistance
Certification
- CADC 1 - Certified Alcohol and Drug Counselor
Timeline
Behavioral Health Technician
Banyan Treatment Center
03.2020 - 07.2020
Receptionist/Quality Assurance
Stars Behavioral Health Group
01.2019 - 01.2020
Case Manager
Sovereign Health Group
06.2017 - 01.2018
Case Manager Aide
The Ranch Recovery Centers
03.2014 - 12.2016
Associate of Applied Science - Psychology
College of The Desert