Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Karen DiIorio

Pueblo West,CO

Summary

Innovative, ambitious management professional with a 30-year track record of exceptional results in customer service, sales, operations, people development and profitability seeking career growth with your company.

Overview

30
30
years of professional experience

Work History

Store Manager

TJMaxx / HomeGoods
10.2008 - 01.2024
  • Provided daily coaching, training and development to Sales Associates, Merchandise Coordinators and fellow management team
  • Delivered specialized training for all fashion features and merchandising presentations to all staff and coordinators throughout the store
  • Exceeded chain, region and district on customer surveys in most areas
  • Identified merchandising opportunities and eliminated challenges in each department by reviewing daily sales reports and observing shopper behavior and traffic patterns
  • This has allowed me to increase sales by 10% each year and they continue to show an upward growth for the fiscal year
  • Continued to navigate through the challenges of COVID and remained staffed by thinking outside the box
  • Developed and coordinated action plans and followed up on their execution and completion
  • Administered recognition, counseling and disciplinary actions to associates in a consistent and timely manner in an environment that fosters open communication and information sharing among all personnel
  • Partnered with all management and coordinator staff in the recruiting, interviewing, and hiring of store associates
  • Maintained employee records per company guidelines to be used in all facets of human resources
  • Compiled and delivered information for performance reviews and managed all conflict resolutions in a fair an accurate manner including all disciplinary action as required
  • Facilitated leadership classes for ASM's and Coordinators in the Marmaxx organization for 5 years
  • Served as District Customer Experience Champion for TJX Rewards and Customer Service
  • In working with the Zone, Region and District I provided training for the stores to support them to drive the results within their teams.

General Manager and Certified Training Manager

Hobby Lobby Incorporated
09.1998 - 08.2008
  • Manage staff, customer satisfaction, and profitability of a 60,000 square foot retail operation
  • Earned recognition as a corporate training facility serving Colorado and other states; successfully mentored 46 potential managers through a three week program during an 18-month period
  • Served as resource to other general managers in operations, merchandising, service, human resources, and training initiatives
  • Credited with increasing revenues annually by improving staff morale, customer service, framing quality, store cleanliness and improved merchandising
  • Consistently achieved profit margin, labor control, supply disbursement, and shrinkage to come in under tight reduced budget
  • Coordinated Set-up of new and relocated stores for Colorado from bare floor to grand opening
  • Continually accomplished under budget and before deadline with a reduced team
  • Shared my knowledge and factors that contribute to P & L, ledgers, Kronos, and Microsoft Office suite with new managers, veteran managers and my own management staff
  • Instrumental in interviewing, hiring, training, and scheduling staff of 55 to maximize profit without reducing high standards of customer service.

Corporate Buyer - Garden & Christmas

Hobby Lobby Incorporated
01.2005 - 08.2006
  • Collaborated with vendors to obtain the lowest unit cost to maximize profitability
  • Developed and designed highly desired product with each chosen vendor
  • Responsible for buying holiday, garden, and seasonal merchandise and coordinating delivery to a 3.4 million distribution center for timely delivery to 386 stores nationwide
  • Applauded for achieving a 91% sell-through of holiday merchandise
  • Worked closely with both overseas offices to ensure accurate and timely manufacturing of product and delivery to the United States
  • Traveled internationally on a regular basis to attend the Canton Fair as well as other events in Hong Kong, China, Japan, Germany
  • Traveled through-out the United States to meet with domestic vendors and attend various market shows.

Office Manager & Department Manager

Hobby Lobby Incorporated
09.1993 - 09.1998
  • Responsible for all facets of the daily cash handling for all shifts
  • Counted and balanced all registers through various associate changes, as well as the change drawer, petty cash fund, safe and gift card program
  • Included management in my findings of discrepancies, patterns or concerns I found through audits or observations
  • Managed the General Ledger, Accounts Payable, Accounts Receivable, and the Payroll Register daily to ensure accuracy and compliance to corporate guidelines
  • Entered complete orders to corporate weekly for replenishment of all departments for entire store with exceptional accuracy for over 5000 sku's per week
  • Conducted general office duties and filing requirements for employees and all corporate correspondence
  • Ordered all maintenance supplies for operation, building and grounds as needed for changing needs or seasons
  • Ordering of needed product to obtain basic requirement or upcoming sales or seasonal trends
  • This also included the accurate ordering of special orders placed by customers.

Education

Associate of Arts -

Pueblo College of Business
Pueblo, CO

Skills

    • Communication
    • Operations
    • Customer Service
    • Attention to detail
    • Analytical
      • Organization
      • Adaptability
      • Interpersonal skills
      • Presentation skills

References

Available upon request

Timeline

Store Manager

TJMaxx / HomeGoods
10.2008 - 01.2024

Corporate Buyer - Garden & Christmas

Hobby Lobby Incorporated
01.2005 - 08.2006

General Manager and Certified Training Manager

Hobby Lobby Incorporated
09.1998 - 08.2008

Office Manager & Department Manager

Hobby Lobby Incorporated
09.1993 - 09.1998

Associate of Arts -

Pueblo College of Business

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Karen DiIorio