Summary
Overview
Work History
Education
Skills
Timeline
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Karen Dillon

Myrtle Beach,SC

Summary

Accomplished hospitality professional with over 40 years of experience, including my last two seasons in Bar Harbor, before moving to Myrtle Beach, working at the Anchorage Motel and it's sister establishment the Bar Harbor Manor Inn. Expert in creating welcoming environments and solving problems efficiently, demonstrating exceptional customer service and team collaboration skills. Successfully renovated and managed 4 family-run motels, showcasing strong operational and real estate management capabilities.

Overview

44
44
years of professional experience

Work History

Front Desk Reservations

Bar Harbor Manor Inn
04.2022 - 11.2022
  • Ensured seamless communication between front desk staff and other departments.
  • Provided excellent customer service at the front desk, greeting visitors warmly and providing them with information on Acadia National Park and the 4 island towns.
  • Shared information on local points of interest and helped guests plan their days adventures.
  • Secured reservations for guests at area restaurants
  • Provided information and recommendations for sightseeing tours
  • Maintained secure environment by monitoring visitors at front desk.
  • Enhanced customer satisfaction by efficiently managing front desk tasks and addressing guest inquiries.
  • Managed front desk operations during high-traffic periods while maintaining a calm demeanor under pressure.
  • Improved overall efficiency by keeping the front desk area organized and well-stocked with necessary supplies.
  • Created housekeeping list for check out and servicing of rooms.
  • Set up and maintained continental breakfast section.
  • Baked and served cookies in the afternoon.
  • Prepared and maintained refreshing flavored water for guests in lobby.
  • Worked both day and evening schedule and covered the desk when short staffed.

Front Desk Reservations

Anchorage Motel
06.2021 - 11.2021
  • Facilitated smooth operations at the front desk by courteously greeting guests, providing assistance or direction, and answering inquiries on Acadia National Park and the 4 island towns
  • Deescalated any conflicts that arose at the front desk or within the premises, maintaining a calm and orderly environment.
  • Delivered exceptional customer service while addressing guests needs efficiently at the front desk or over the phone.
  • Answered calls and inquiries effectively while maintaining a professional demeanor under pressure situations.
  • Handled cash transactions accurately, maintaining accountability for funds within the front desk till.
  • Managed front desk operations during high-traffic periods while maintaining a calm demeanor under pressure.
  • Created daily housekeeping schedule for check outs and servicing.
  • Facilitated smooth guest check-in processes by managing front desk operations efficiently during peak check in hours.
  • Handled all front desk duties professionally, including answering phones, managing reservations, and addressing inquiries.
  • Prepared coffee and maintained the coffee station set up in the lobby.
  • Worked both day and evening shifts and filled in when short staffed.

Owner Manager

Dillon Enterprises Inc
06.1978 - 02.2014
  • Over the years, my husband and I purchased small family run motels in need of TLC.
  • We renovated the properties, managed the day-to-day operations for a number of years before selling and starting a new project.
  • I developed the reservation system, hired and trained the staff, worked the front desk as well as maintaining the daily operations. They were seasonal businesses open from June to November.
  • I managed the reservation system during the winter months and supervised the opening and closing of the business in the spring and fall.

Real Estate Broker

Lynam Real Estate & Dillon Real Estate
09.1986 - 12.2020
  • Obtained a real estate broker license in 1986 and was active in the field until I retired in 2020.
  • Owned and managed my own agency for 10 years before signing on at Lynams.
  • Selected Realtor of the Year in 2000, held the position of secretary, vice president and president of the board and was a member of the Maine Association of Realtors Board.
  • Active in the Acadia Council Realtor organization serving as chairman of the Affordable Housing Committee for 5 years.

Education

Real Estate Brokers Course

Ellsworth High School Adult Education
Ellsworth, ME
05.1986

High School Diploma -

Naugatuck High School
Naugatuck, CT
06.1963

Skills

  • Making people feel welcome and special
  • Over 40 years in the hospitality business
  • Team player Work well with others
  • Take direction well
  • Enjoy working with people
  • Maintaining calm during busy periods
  • Problem solving as I tend to see

possible solutions for most issues

Timeline

Front Desk Reservations

Bar Harbor Manor Inn
04.2022 - 11.2022

Front Desk Reservations

Anchorage Motel
06.2021 - 11.2021

Real Estate Broker

Lynam Real Estate & Dillon Real Estate
09.1986 - 12.2020

Owner Manager

Dillon Enterprises Inc
06.1978 - 02.2014

Real Estate Brokers Course

Ellsworth High School Adult Education

High School Diploma -

Naugatuck High School

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Karen Dillon