Karen Dixon
Flint,MI
Summary
Dynamic Business Office Manager with a proven track record at The Leona Group, enhancing operational efficiency through effective policy implementation and team collaboration. Skilled in office administration and customer service, I excel in problem-solving and maintaining meticulous records, ensuring seamless workflow and high levels of satisfaction.
Overview
14
14
years of professional experience
Work History
Business Office Manager
The Leona Group
Flint, MI
01.2023 - Current
- Assisted in managing daily office operations to ensure efficient workflow.
- Supported the implementation of office policies and procedures for improved efficiency.
- Coordinated communication between departments to enhance collaboration and information sharing.
- Maintained accurate records and files to facilitate easy access to necessary information.
- Helped prepare reports and documentation for management review and decision-making processes.
- Participated in team meetings to discuss operational challenges and propose solutions.
- Provided administrative support by organizing meetings, taking minutes, and distributing agendas.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Enhanced customer satisfaction by addressing inquiries promptly and resolving issues professionally.
- Oversaw inventory management, maintaining optimal levels of supplies while minimizing costs.
Administrative Assistant
Rose Hill Center
Holly, MI
06.2020 - 11.2022
- Managed scheduling and calendar coordination for executives, ensuring optimal time management.
- Streamlined office procedures to enhance workflow efficiency and reduce redundancy.
- Developed and maintained filing systems, improving document retrieval and organization.
- Prepared reports and presentations, providing critical insights for decision-making processes.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
Office Manager
Sheldon T. Banks Funeral Chapel-Serenity
Flint, MI
09.2011 - 06.2021
- Led daily office operations, ensuring efficient workflow and adherence to company policies.
- Managed scheduling and logistics for meetings, enhancing team collaboration and communication.
- Developed and implemented administrative procedures, improving office efficiency and organization.
- Supervised office staff, providing guidance and support to optimize performance and productivity.
- Coordinated vendor relationships, negotiating contracts to secure favorable terms for the company.
Education
No Degree - Business Administration And Management
Charles Stewart Mott Community College
Flint, MI06-2026
High School Diploma -
Beecher High School
Flint, MI06-1985
Skills
- Office administration
- Business recordkeeping
- Event coordination
- Customer service
- Business administration
- Teamwork
- Problem-solving
- Time management
- Attention to detail
- Multitasking and organization
- Reliability
- Problem-solving abilities
- Organizational skills
- Effective communication
- Phone and email etiquette
- Data entry
- Handling complaints
- Self motivation
- Appointment scheduling
- Professionalism
- Deadline management
- Account reconciliation
- Staff training and development
Timeline
Business Office Manager
The Leona Group
01.2023 - Current
Administrative Assistant
Rose Hill Center
06.2020 - 11.2022
Office Manager
Sheldon T. Banks Funeral Chapel-Serenity
09.2011 - 06.2021
No Degree - Business Administration And Management
Charles Stewart Mott Community College
High School Diploma -
Beecher High School