KAREN D. JACKSON
Oakland,CA
Summary
Dedicated in Administrative Support, with extensive clerical and organizational experience Highly focused in addition to result-oriented in supporting complex, deadline-driven operations; able to identify goals and priorities and resolve issues in initial stages
Overview
19
19
years of professional experience
Work History
Administrative Support Coordinator I
California State University, East Bay
07.2005 - Current
- Enforcement of University policies and FERPA Compliance
- Contributed to the development of new policies or procedures that improved overall workflow efficiency within the administrative team.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Received admission documents such as transcripts and test scores, responding to inquiries by prospective and current students
- Served as liaison between department heads and employees, facilitating clear communication channels across the organization.
- Collaborated with IT department to troubleshoot technical issues and implement software upgrades in a timely manner.
- Efficiently prioritized competing tasks while meeting deadlines under high-pressure situations.
- Completed bi-weekly payroll for 5 employees.
- Assisted with hiring processes, conducting preliminary interviews and processing new employee paperwork.
- Improved communication between departments with regular meetings and concise reports.
Education
Medical Assistant Certification -
National Educational Center
Oakland, CA04.1989
High School Diploma -
Presentation High School
Berkeley, CA05.1985
Skills
- Computer Operating Systems
- Hershey Business Systems (STARRSU, OnBase imaging)
- People Soft, SIS
- Microsoft Office Suite, Word, Excel, PowerPoint, Outlook and Explorer
- Salesforce
- Verbal communication
- Administrative procedures
- Document management
- Customer service
- Attention to detail
Timeline
Administrative Support Coordinator I
California State University, East Bay
07.2005 - Current
Medical Assistant Certification -
National Educational Center
High School Diploma -
Presentation High School
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