Karen Doane
Lee's Summit,MO
Summary
Store Manager with extensive expertise in customer service and team management, demonstrated by guiding sales teams to enhance operational efficiency and customer satisfaction. Skilled in inventory management and complaint resolution, fostering a positive environment that boosts store reputation and sales. Passionate about leveraging product knowledge and sales techniques to drive business success and build strong customer relationships.
Overview
12
12
years of professional experience
Work History
Budtender
Greenlight
01.2023 - 01.2025
- Cultivated deep product knowledge as Budtender at Greenlight, enhancing customer satisfaction
- Provided tailored recommendations, boosting sales and fostering client loyalty
- Fostered a positive team environment at Greenlight, contributing to improved staff morale and customer service
- Shared knowledge with colleagues, enhancing overall team performance
Store Manager
ITs A Dream
08.2017 - 10.2020
Salon Coordinator
Beauty Brands
05.2015 - 07.2017
- Coordinated high-quality service and hospitality for patrons, upholding spa's reputation for excellence
- Monitored and adjusted staff schedules based on business requirements
- Resolved problems, provided open communication
- Used POS system to scan customer purchases, calculate prices, and process transactions
- Welcomed guests
- Revamped the store's shelves to prepare for new seasonal merchandise and planned promotions
- Arranged attractive and creative displays to catch the eye of incoming customers and encourage sales
- Consistently organized and restocked display racks to keep the store ready for customer needs
- Engaged customers and built connections using positive, upbeat attitude
- Stayed on top of policy changes and promotions to better serve customers with current information
Office Assistant
State Farm
05.2013 - 05.2015
- Built customer trust and resolved complaints, enhancing service quality
- Trained franchise owners and sales teams, boosting operational efficiency
- Managed sales transactions and paperwork, ensuring accurate processing
- Engaged customers to identify needs, achieving increased sales
- Directed product usage guidance, improving customer satisfaction
- Managed office equipment and communications, enhancing workflow efficiency
- Built client relationships, leading to increased sales of insurance products
- Collaborated with underwriters to resolve issues promptly, ensuring client satisfaction
- Assist customers with product selection, ensuring informed choices and satisfaction
- Maintain inventory accuracy, leading to streamlined operations and reduced discrepancies
- Educate clients on product benefits, enhancing customer knowledge and loyalty
- Handle transactions efficiently, improving checkout speed and customer experience
- Collaborate with team to create a welcoming environment, boosting store reputation
Education
GED -
Grandview High School
Grandview, MOSkills
- Store operations
- Employee training
- Customer service
- Guest services
- Product knowledge
- POS system
- Complaint resolution
- Banking operations
- Customer consulting
- Sales techniques
- Team management
- Inventory management
Additional Information
Was a stay at home mom for 18 years
Personal Information
Date of Birth: 08/01/80
Timeline
Budtender
Greenlight
01.2023 - 01.2025
Store Manager
ITs A Dream
08.2017 - 10.2020
Salon Coordinator
Beauty Brands
05.2015 - 07.2017
Office Assistant
State Farm
05.2013 - 05.2015
GED -
Grandview High School
Similar Profiles
Madison HeapeMadison Heape
Cultivator at GreenLightCultivator at GreenLight
Tanesha MaddoxTanesha Maddox
Budtender at GreenlightBudtender at Greenlight
Stephen AlexanderStephen Alexander
Desktop Support Technician at GreenlightDesktop Support Technician at Greenlight