Summary
Overview
Work History
Education
Skills
Timeline
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Karen Dollard

Seaford,DE

Summary

Strong multitasking, problem-solving and communication skills, giving customers positive experiences.

Overview

22
22
years of professional experience

Work History

Accounting Customer Support/Cashier

Hertrich Lincoln Ford
09.2018 - Current
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Trained new employees on cashier duties, company policies, procedures, and best practices.
  • Inventory management, contributing to reduction in stock discrepancies. (New and Used Key Audits/ Dealer Plate Audits/ Gas log Audits/ Rental Audits/ Maintain Petty Cash)
  • Answer, transfer and direct all incoming phone calls for both Ford and Toyota.
  • Disburse all incoming mail to correct departments.
  • Track inspections and vin #'s for used vehicles.
  • Maintain supplies for the office, including the coffee station is clean and stocked.
  • Daily print outs of customer surveys and weekly reports of Sales and Service to the Managers.
  • Runner Coordinator (Manage 10 runners) to pick up customers as well as transferring vehicles between dealerships daily.

Collections Account Manager

Freedom Rides
11.2017 - 09.2018
  • My prime objective was to collect payments from approx 300 accounts.
  • Implemented automated reminder systems that contributed to a decrease in past due invoices.
  • Negotiated with customers facing financial hardship to maintain goodwill while recovering outstanding debt.
  • Managed all phases of clerical duties including answering and directing phone calls, filing, copying and faxing documents.
  • Solve customer problems and complains regarding their vehicles and service.

Customer Service Representative

Allen Harim
09.2017 - 09.2017
  • Responded to customer requests for products, services, and company information.
  • Managed all phases of clerical duties including answering and directing phone calls, filing, copying and faxing documents.
  • Taking orders and entering them into the system. Report any shortages and inform client of late deliveries.
  • Write up and track claims forms the QA & Productions departments regarding damages, shortages or any other type of issues.
  • Helped the accounting department by researching pricing issues, overages shortages, damages and short weights,
  • Maintained detailed records of customer complains ensuring proper follow-up and resolution of issues.

Customer Service Representative

Laymen Global
11.2002 - 07.2016
  • Trained new Customer Service Representatives on company policies, procedures, and best practices.
  • Managed all phases of clerical duties including answering and directing phone calls, filing, copying and faxing documents.
  • Assisted purchasing manager for special order items.
  • Handled Customer inquires, entered and processed orders.
  • Resolved pricing issues, shortages and backorders on deliverers.
  • Solved customer problems and complaints, repaired trust and calmed angry callers. Enhanced customer satisfaction and delivered outstanding service, exceeding expectations to build long term loyalty.
  • Delivered prompt service to prioritize customer needs.

Education

High School Diploma -

Woodbridge High School
Woodbridge, NJ
06.1981

Skills

  • Customer Assistance
  • Work Ethic and Integrity
  • Patience and Empathy
  • Customer service excellence

Timeline

Accounting Customer Support/Cashier

Hertrich Lincoln Ford
09.2018 - Current

Collections Account Manager

Freedom Rides
11.2017 - 09.2018

Customer Service Representative

Allen Harim
09.2017 - 09.2017

Customer Service Representative

Laymen Global
11.2002 - 07.2016

High School Diploma -

Woodbridge High School

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Karen Dollard