Karen J Donegan
James Island,South Carolina
Summary
Dynamic professional with extensive experience in customer service and cash handling. Proven ability to enhance client satisfaction through effective communication and problem-solving skills. Adept at transaction processing and regulatory compliance, ensuring accuracy and reliability in all financial operations. Committed to delivering exceptional service and fostering positive client relationships.
Overview
27
27
years of professional experience
Work History
Teller/ Customer Service
TD BANK
James Island, South Carolina
01.2022 - Current
- Opened and Closed Bank according to schedule
- Received cash shipments, Prepared cash deposits for ship out
- Processed all transactions deposits, withdrawals, Official Checks
- Processed loan payments
- Followed all Bank procedures
- Encore Platform Encore,Platform Teller, Fidelity,Word,Excel,Card Wizard,Salesforce,FPOC ETC
Office Assistant & Customer Service
Harris Teeter
Charleston, South Carolina
01.2021 - 01.2022
- Open Cash office and all operations of cash office when needed
- All reports for operations, Cash office, over short report, misc
- Transactions report etc
- And Carry Forward operation
- Bank deposits, change orders for the store
- Over Rides, Office deposits, Banking operations
- Register audits, Till prep
- Open and close Service desk, wire transfers, money orders, Lottery
- Providing exceptional customer service
- Open and close Service desk when needed
Owner
Karen Hornbeck Photography
Dallas, Texas
01.2010 - 12.2020
- Event planning, photography, client services, booking, and marketing.
- Ensured compliance with local, state, and federal regulations.
- Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
Warehouse Manager
Frisch and Associates
Ravenel, South Carolina
01.2016 - 01.2020
- Supervised warehouse employees
- Ordered all supplies for warehouse needed for Jobs
- Maintained inventory, entering into system and counting entering at end of year (QuickBooks)
- Recorded hours for warehouse employees
- Organized warehouse and recorded all tools used per job for superintendents
- Loaded and Unloaded trucks
- Forklift driver
Administrative Assistant/ Marketing/ HR Coordinator
Lochhead Properties Inc.
Mesquite, Texas
01.2014 - 01.2015
- Assistant to Broker
- Utilize Promas Landlord 12, Excel, Word, Ntreis, Hero PM, DocuSign and Zipforms software daily
- Property marketing including photographing, and listing new properties
- Comparable research for all properties, and contacting owners to discuss pricing
- Property showings and scheduling
- Preparing all lease renewals, maintenance work orders, and rent collection
- Preparing bank deposits, assisting with payroll
- Collections reporting, Maintaining and ordering office supplies
Lab floater/ Customer service
Wolf Camera
Dallas, Texas
01.2011 - 01.2012
- Greeted all customers and provided excellent customer service
- Processed and filed orders while running the register
- Prepared store for inventory and implemented proper product placement for optimal sales
- Did photo editing, scheduled all classes, and made reminder calls to customers
- Closed the store nightly while doing closing reports and deposits
Spa Coordinator
Life Time Fitness
Garland, Texas
01.2009 - 01.2011
- Coordinated service providers while setting all appointments
- Prepared and completed inventory each month, and prepared inventory reports
- Prepared opening and closing operation reports daily
- Balanced cash register and prepared deposit
- Provided excellent customer service ensuring clients were satisfied with services rendered
- Prepared and placed retail products daily, and ordered products
Assistant Manager
Party city Corp.
Dallas, TX
01.2008 - 01.2009
- Trained, developed, motivated, and lead associates to maximize sales and corporate objectives
- Opened and closed the store daily, insured daily operations ran effectively, prepared daily and nightly reports, responsible for cash deposits, and weekly payroll
- Ensured product placement to the best location to maximize sales
- Communicated with the corporate office daily to ensure sell through maximizes its full potential
- Interviewed candidates for potential employment, orientated hired candidates on employment details and company culture, ensured associates complied with all company policies and work force laws, weekly Scheduling
Operations Manager
Wal-Mart Inc.
Garland, TX
01.2004 - 01.2007
- Trained, developed, motivated, and lead associates to maximize sales, profits, and corporate objectives
- Responsible for associate scheduling, budgets, and ensuring associates were achieving company sales per person-hour, productivity budgets and goals
- Responsible for accounting research, audits, and operational reports to ensure company assets are being accounted with minimal loss, prepared all cash tills and balanced them at the end of each associates shift, prepared all bank deposits and Cash reports
- Communicated with vendors and corporate office daily to ensure sell through maximizes its full potential
- Interviewed candidates for potential employment opportunities, and orientated hired candidates on employment benefits and company culture
Office Manager
Dallas Rail and Mantel
Richardson, TX
01.1998 - 01.2004
- Delegated projects to employees and outlined the level of expectation for each project
- Purchased all project material for the business and accepted all bids for the business
- Billing, payroll, answered phones, data entry and HR
- Provided excellent customer service ensuring satisfaction for work completed
Education
Applied Science - Business Management
Collin County Community College
01.2001
High School Diploma -
Lakeview Centennial High School
01.1984
Skills
- Cash handling
- Customer service
- Transaction processing
- Regulatory compliance
- Bank deposits
- Financial reporting
- Microsoft Excel
- Salesforce utilization
- Attention to detail
- Effective communication
- Problem solving
- Time management
- Conflict resolution
- Team collaboration
- Inventory management
- Cash drawer balancing
- Exceptional customer service
- Fraud detection proficiency
- Reliability
- Pleasant and personable
- Currency exchange
- Multitasking capacity
- Positive
- Positive attitude
- Identity verification
- Excellent time management skills
- Conflict resolution techniques
- Securing bank vaults
- Customer Query Handling
- Product promotion
- Multitasking Abilities
- Mathematical accuracy
- Team cooperation
- Cheerful
- Manage customer accounts
- Financial software
- Adaptability
- Professional demeanor
- Professionalism
- Professional ethics
- Banking law compliance
- Ethical conduct
- Transaction reconciliation
- Active listening
- Report preparation
- Listening and comprehension
- Payment processing
- Detail orientation
- Task prioritization
- Self motivation
- Currency handling
- Drawer balancing
- Problem-solving abilities
References
References available upon request.
Timeline
Teller/ Customer Service
TD BANK
01.2022 - Current
Office Assistant & Customer Service
Harris Teeter
01.2021 - 01.2022
Warehouse Manager
Frisch and Associates
01.2016 - 01.2020
Administrative Assistant/ Marketing/ HR Coordinator
Lochhead Properties Inc.
01.2014 - 01.2015
Lab floater/ Customer service
Wolf Camera
01.2011 - 01.2012
Owner
Karen Hornbeck Photography
01.2010 - 12.2020
Spa Coordinator
Life Time Fitness
01.2009 - 01.2011
Assistant Manager
Party city Corp.
01.2008 - 01.2009
Operations Manager
Wal-Mart Inc.
01.2004 - 01.2007
Office Manager
Dallas Rail and Mantel
01.1998 - 01.2004
Applied Science - Business Management
Collin County Community College
High School Diploma -
Lakeview Centennial High School
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