Karen Dorantes
Nashville,TN
Summary
Dynamic professional with a robust background in utility and customer service management, including a pivotal role at Metro Water Services. Excelled in stormwater management and resolving customer complaints, enhancing service quality. Skilled in asset management and staff training, demonstrating a keen ability to improve operational efficiency and customer satisfaction.
Overview
13
13
years of professional experience
Work History
Utility Specialist
Metro Water Services
Nashville, TN
08.2024 - 02.2025
- Responded to emergency calls for water and sewer service disruptions, providing timely resolutions.
- Monitored water quality, pressure and flow levels in pipelines.
- Investigated customer complaints about poor service quality or billing discrepancies related to utilities.
Personal Shopper
Instacart
Nashville, TN
05.2022 - 07.2024
- Organized and executed shopping trips for clients, including scheduling and transportation arrangements.
- Bagged groceries carefully to keep products in perfect condition, separated fragile products and kept frozen and perishable foods cold or fresh.
- Processed purchases, returns, and exchanges on behalf of clients, ensuring a seamless shopping experience.
Healthcare Customer Service Representative
TennCare
Nashville, TN
03.2018 - 01.2019
- Compiled and documented information regarding applicant's income, assets, insurance coverage and other relevant data.
- Investigated complaints regarding eligibility determinations or denials.
- Reviewed applications and supporting documents to determine applicant's eligibility for Medicaid benefits.
- Processed requests for changes in existing Medicaid cases.
Supervisor
Jim N Nicks Bar-B-Q
Nashville, TN
06.2012 - 12.2018
- Resolved customer complaints regarding food quality or service issues promptly and courteously.
- Coordinated catering services for special events such as weddings or corporate functions.
- Oversaw food preparation, production and presentation according to quality standards.
- Assisted cooks in preparing meals for customers according to established recipes and portion control guidelines.
- Supervised daily opening and closing procedures including checking equipment operation, verifying cash drawer amounts.
Education
High School Diploma -
Academy of Old Cockrill
Nashville, TN03-2014
Skills
- Asset management
- Stormwater management
- Utility connections and disconnections
- Utility mapping
- Food services management
- Staff training
- Eligibility verification
- Accurate data entry
Timeline
Utility Specialist
Metro Water Services
08.2024 - 02.2025
Personal Shopper
Instacart
05.2022 - 07.2024
Healthcare Customer Service Representative
TennCare
03.2018 - 01.2019
Supervisor
Jim N Nicks Bar-B-Q
06.2012 - 12.2018
High School Diploma -
Academy of Old Cockrill
Similar Profiles
Kellie CanfieldKellie Canfield
Operations Dispatch Lead at METRO WATER SERVICESOperations Dispatch Lead at METRO WATER SERVICES
Morgan TurnerMorgan Turner
Office Specialist 1 at Metro Water ServicesOffice Specialist 1 at Metro Water Services
Kellie CanfieldKellie Canfield
Dispatch Lead/Customer Service Representative at METRO WATER SERVICESDispatch Lead/Customer Service Representative at METRO WATER SERVICES
Tarandeep Kaur TurTarandeep Kaur Tur
Administrative Services Officer 3 at Metro Water ServicesAdministrative Services Officer 3 at Metro Water Services
Jase KeithleyJase Keithley
Freelance Audio Engineer at Self-employeedFreelance Audio Engineer at Self-employeed