KAREN DORMEUS
Boynton Beach
Summary
A results-driven Sales & Operations Manager with extensive experience in optimizing vehicle inventory management and delivering exceptional customer satisfaction. Skilled in strategic planning, problem-solving, and team leadership, with a proven track record of enhancing operational efficiency and ensuring financial accuracy. Dedicated to leveraging expertise in business development and operations management to drive organizational growth and success with the ability to handle high stress situations to lead his teams.
Overview
4
4
years of professional experience
Work History
Manager Associate I
Hertz
06.2024 - 09.2024
- Oversaw daily operations to ensure seamless workflow and optimal customer satisfaction
- Analyzed performance metrics to identify improvement areas and implement operational strategies
- Managed inventory and resource allocation to maximize efficiency
Manager Trainee
Hertz
03.2024 - 06.2024
- Gained expertise in operational processes, employee management, and strategic planning
- Collaborated with leadership to develop and execute cost-saving measures
Assistant Rental Operations Manager
Penske Truck Leasing
10.2022 - 09.2023
- Lead a team of 30+ colleagues across 270 commercial accounts and nine locations, each generating at least $500k in revenue with two locations exceeding $1M in sales.
- Oversee the rental of units to commercial and consumer clients, ensuring the highest level of customer satisfaction, which resulted in the
highest grossing year at one branch in 2022. - Acting branch safety representative, responsible for leading regional safety meetings and the implementation of safety protocol, risk
management assessments, and preventative maintenance activities.
Sales & Operations Manager Trainee
Penske Truck Leasing
04.2021 - 10.2022
- Developed and implemented sales strategies, resulting in a20% revenue increase
- Streamlined operational processes to improve efficiency and reduce costs by10%
- Provided leadership and training to team members, fostering professional growth
Office Coordinator (Internship)
Merrick Damon Real Estate LLC
08.2020 - 12.2020
- Managed administrative functions, including call handling, document organization, and client communication
- Created and maintained reports and presentations to support business operations
- Facilitated office activities by coordinating mail handling, record keeping, and correspondence
Education
Bachelor of Arts - Business Administration
Florida Memorial University
Miami Gardens, FL12.2020
Skills
- Operations Management
- Process Optimization
- Strategic Planning
- Resource Allocation
- Team Leadership & Development
- Customer Relationship Management (CRM)
- Logistics & Supply Chain Management
- Performance Metrics & Analysis
- Inventory Control
- Cost Reduction Strategies
Timeline
Manager Associate I
Hertz
06.2024 - 09.2024
Manager Trainee
Hertz
03.2024 - 06.2024
Assistant Rental Operations Manager
Penske Truck Leasing
10.2022 - 09.2023
Sales & Operations Manager Trainee
Penske Truck Leasing
04.2021 - 10.2022
Office Coordinator (Internship)
Merrick Damon Real Estate LLC
08.2020 - 12.2020
Bachelor of Arts - Business Administration
Florida Memorial University
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