Summary
Overview
Work History
Education
Skills
Certification
Activity Certificatio
Timeline
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Karen Douin

Augusta,ME

Summary

Dynamic Strategy and Planning Specialist with a proven track record at MaineGeneral Rehabilitation and Long Term Care. Expert in demand forecasting and scheduling, enhancing employee engagement and retention. Recognized for exceptional communication and problem-solving skills, successfully executing recruitment and onboarding processes while fostering a positive work environment.

Overview

37
37
years of professional experience
1
1
Certification

Work History

Strategy and Planning Specialist

MaineGeneral Rehabilition and Long Term Care
05.2019 - Current

Source applications that come in for multi- department vacancies

.

Schedule interviews for candidates with appropriate hiring manager.


Prepare Interview questions.


Hire candidates and support them through the onboarding process.


Track new hires to promote employee engagement and retention.

Assit in the recruitment for students in our c.n.a., crma, and med tech training program.


Plan and execute graduations for students graduating from certification program.

.


Activities Director

MaineGeneral Rehabilitation and Long Term Care
08.1988 - Current
  • Scheduled movies, entertainment, and other special events.
  • Promoted exceptional quality of life for residents by innovating, organizing, and conducting entertaining and stimulating activities.
  • Evaluated supplies and requested purchases to meet activity plans.
  • Evaluated program effectiveness routinely, making adjustments as necessary to better meet residents'' needs.
  • Supported cognitive health through the implementation of brain fitness programs designed to stimulate mental acuity in older adults.
  • Engaged residents through events, small groups, and personal attention.
  • Encouraged social interaction among residents by designing opportunities for group projects, discussion groups, game nights, and other shared experiences.
  • Contributed to a positive living environment by fostering a sense of camaraderie among residents through group activities and social gatherings.
  • Enhanced resident satisfaction by developing and implementing diverse activity programs tailored to individual interests and needs.

Sales Associate

Home Depot 2404
03.2019 - 06.2024
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Engaged with customers to build rapport and loyalty.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Solved customer challenges by offering relevant products and services.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.

Sales Associate

Christopher and Banks
08.2013 - 04.2018
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.

Education

High School Diploma -

Wooddbridge Senior High School
Woodbridge, VA
05-1987

Skills

  • Software utilization
  • Demand forecasting
  • Scheduling proficiency
  • Budgeting expertise
  • Teamwork
  • Teamwork and collaboration
  • Problem-solving
  • Time management
  • Attention to detail
  • Problem-solving abilities
  • Multitasking
  • Reliability
  • Excellent communication

Certification

I have received The Excellence in Care Giving Award. Nominated by my peers for the development and execution of a music and memory program in our dementia facility.

Activity Certificatio

The certification recognized by the state of Maine allows me to develop a comprehensive activity program designed to meet the needs of the dementia population that I worked in.  It also allowed me to develop individualized plans of care for each resident that resided in my facility to meet the social, emotional, physical and spiritual needs.

Timeline

Strategy and Planning Specialist

MaineGeneral Rehabilition and Long Term Care
05.2019 - Current

Sales Associate

Home Depot 2404
03.2019 - 06.2024

Sales Associate

Christopher and Banks
08.2013 - 04.2018

Activities Director

MaineGeneral Rehabilitation and Long Term Care
08.1988 - Current

High School Diploma -

Wooddbridge Senior High School
Karen Douin