Karen Drake
Belen,NM
Summary
Dedicated stocker and cashier with proven strengths in customer service and inventory management. Known for punctuality and clear communication, committed to maintaining a safe and organized shopping environment.
Overview
10
10
years of professional experience
Work History
Stocker/Cashier
Aldi Foods
Galesburg
01.2022 - 01.2024
- Stocked shelves efficiently to ensure product availability and maintain store organization.
- Assisted in inventory management by tracking stock levels and reporting discrepancies.
- Conducted regular quality checks on perishable items to ensure freshness and compliance with standards.
- Maintained cleanliness and organization of work areas to promote a safe shopping environment.
- Operated material handling equipment safely to transport products within the store.
- Supported merchandising efforts by implementing promotional displays according to company guidelines
- Collaborated with team members to complete stocking tasks during peak business hours, maintaining a well-stocked sales floor.
Store Manager
JOANN Fabrics and Crafts
Galesburg, IL
11.2013 - 09.2021
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Developed a successful employee retention plan, reducing staff turnover rates significantly.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
Education
Bachelor of Science - Business Operation Management/Mathematics
Western Illinois University
Macomb, IL12-1994
Skills
- Friendly and personable
- Punctual and reliable
- Clear communication
- Merchandise stocking
- Customer service
Timeline
Stocker/Cashier
Aldi Foods
01.2022 - 01.2024
Store Manager
JOANN Fabrics and Crafts
11.2013 - 09.2021
Bachelor of Science - Business Operation Management/Mathematics
Western Illinois University