Summary
Overview
Work History
Education
Skills
Activities
References
Timeline
Generic

Karen DuBose Butcher

Spring,TX

Summary

Experienced and dedicated Front Desk Coordinator and Patients Account Representative with 32 years of experience committed to providing top-notch support and resolving inquiries efficiently. Proficient in time management, effective planning, consistently meeting deadlines and exceeding expectations. Strong computer literacy skills, adept at navigating various software systems to streamline processes and enhance productivity.

Overview

32
32
years of professional experience

Work History

Front Desk Coordinator

New Wave Physicians Group
10.2021 - Current


  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Maintained strict confidentiality when handling sensitive client information in accordance with company policies.
  • Scheduled appointments in computer system.
  • Kept accounts in balance and ran daily reports to verify totals.
  • Maintained supplement supply by taking inventory and submitted orders for low-stock items to the Administration Department.
  • Served as point of contact for patients, fulfilled requests and resolved conflicts and forwarded all other inquiries to appropriate department and personnel.
  • Provided administrative support to management staff, contributing to overall office productivity.
  • Managed appointment scheduling, ensuring optimal use of resources and minimizing conflicts.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Contributed positively to the workplace environment through friendly interactions with colleagues while promoting teamwork.
  • Verified patient demographic information, copied documentation and directed to provided information.
  • Answered customer telephone calls promptly and appropriately handled needs.
  • Maintained clean and organized front desk areas to uphold polished company image.
  • Oversaw fast-paced front desk operations and guests' needs at busy facility.
  • Scheduled lunch office meetings and appointments for physicians and staff team members through RXVantage.

Medical Receptionist

Texas Dermatology
11.2019 - 09.2021
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Checked patient insurance, demographic, and health history to keep information current.
  • Helped patients complete necessary medical forms and documentation.
  • Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
  • Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
  • Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
  • Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
  • Facilitated effective communication between patients, medical staff, and insurance companies to ensure seamless coordination of care.

Lead Medical Receptionist

Genesis Medical Group
12.2018 - 10.2019
  • Genesis Medial Group acquired Northwest Diagnostic Clinic in December 2018
  • My employment continued with the new company
  • I have gained experience with Nex-Gen Medical Software, Share-Point Software to access Help Desk tickets and allowable rates for all insurance plans, Athena Medical Software, Microsoft Word, Citrix, Excel, Real-Med for credit card and cash transactions, Availity Insurance Benefits, and 10-key add by touch
  • I call emergency assist codes over the speaker for patient assistance from the staff and physicians
  • As Lead / Trainer / Mentor it was my job to oversee everyone’s bookkeeping at the end of the day, as well as verifying inclusion of CPT and ICD-10 codes on the fee tickets
  • I verified insurance for my whole front desk team with special attention to address formatting, wrong insurance companies, and wrong subscribers that might cause denied claims
  • I enjoyed teaching others how to be effective as a Receptionist front and back desk
  • I lead by example on how to be a Positive influence on others
  • I set up future appointments for the patients with labs, Imaging, future follow-ups, physicals and specialist appointments.
  • Offered ample support to team members with creative solutions to complex challenges regarding scheduling, conflict resolution, and medical care.
  • Remained aware of provider schedules and scope of practice on evolving basis to organize and schedule appropriate care.
  • Increased patient satisfaction by promptly resolving any concerns or issues related to appointments or billing matters.
  • Maintained clear communication lines between patients, providers, and insurance companies to address any billing discrepancies or concerns.
  • Enhanced patient experience by streamlining check-in processes.
  • Contributed to a positive work environment by fostering strong relationships with colleagues and displaying excellent teamwork skills.
  • Collaborated with clinical team members to optimize patient flow and maintain seamless operations during peak hours.
  • Ensured compliance with HIPAA regulations, safeguarding confidential patient information at all times.
  • Displayed flexibility in accommodating last-minute schedule changes while maintaining orderliness within the practice.
  • Provided exceptional customer service to patients, addressing their needs promptly and professionally while demonstrating empathy and understanding..
  • Helped patients complete necessary medical forms and documentation.
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
  • Obtained payments from patients and scanned identification and insurance cards.

Lead medical receptionist

Northwest Diagnostic Clinic
04.2006 - 12.2018
  • I have gained experience with Nex-Gen Medical Software, Citrix, Excel, Microsoft Word and used 10-key add by touch
  • I wrote the manual “Steps for Woodlands Front Desk Receptionists”, as I saw the need for comprehensive instructions for new hires
  • I am the coordinator for the Pharmeuctical Reps utilizing RX vantage software
  • I have been the Trainer for Front Desk since 2007
  • Used computer programs and registration systems to schedule patients for routine and complex procedures.
  • Completed clerical duties and tasks for clinic administration.
  • Remained aware of provider schedules and scope of practice on evolving basis to organize and schedule appropriate care.
  • Facilitated effective appointment management with the use of advanced medical software programs.
  • Assisted in the training and development of new reception staff members, increasing office efficiency and cohesion.
  • Reduced wait times for appointments through efficient scheduling and coordination with medical staff.
  • I have been the Lead Receptionist for the Woodlands location since 2014
  • I love what I do and I love helping others.

Medical Receptionist

Tomball Familicare / Dr. Michael J. Whiteley
12.2005 - 03.2006
  • Continued using Lytec Medical Software
  • Fostered welcoming environment, greeting patients warmly upon arrival.
  • Processed medical insurance claims and payments.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Checked patient insurance, demographic, and health history to keep information current.
  • Managed multi-line phone system and pleasantly greeted patients.
  • Developed strong relationships with patients, fostering loyalty and trust in the practice''s services.

Medical Recptionist/Medical Records Clerk

Diagnostic Pain & Treatment Center / Dr. Raka Gohel
04.2001 - 12.2005
  • I have gained experience with Mysis Medical Software, Micro-soft Office and 10- key add by touch
  • Answered phones, Scheduled appointments, Check-in/out patients, Roomed Patients, Insurance Verification, Copied and filed Medical Records.
  • Ensured HIPAA compliance by adhering to strict confidentiality guidelines when handling sensitive patient information.
  • Maintained confidentiality of all medical records and sensitive information to comply with HIPAA regulations.
  • Processed medical records requests from outside providers according to facility, state, and federal law.
  • Maintained patient confidence by keeping patient records information confidential.
  • Printed and photocopied documents to provide patients with copies of medical records.
  • Maintained patient records systems by archiving, scaning and indexing important documents and files.
  • Developed and maintained organized filing system for medical records to adhere to HIPAA regulations.
  • Assisted in preparation of medical records to release to other medical facilities requesting for patient history and information.
  • Supported medical staff by providing organized and accurate medical records.
  • Responded to patient inquiries to provide information and details of medical records.
  • Responded effectively to requests for medical records from legal representatives, insurance companies, and other authorized parties in a timely manner.
  • Maintained patient records in compliance with security regulations.
  • Obtained necessary signatures on information release forms to obtain medical and treatment records from other service providers.
  • Collaborated with physician and nurses, providing timely access to accurate and up-to-date medical records.
  • Tracked and monitored requests for medical records release.
  • Followed exact procedures for handling transfers and other releases of medical records.
  • Reviewed medical records for completeness and filed records in alphabetic and numeric order.
  • Assisted in preparation of medical reports for external parties.

Insurance Clerk / Medical Records Clerk

Cardiovascular Clinic of Texas / Dr. Waqar Khan
01.2000 - 03.2001
  • I have gained experience with E-Clinical Medical Software, Microsoft Word and 10-key add by touch
  • Answered Phones, Insurance Verification, Filed Insurance Claims, Copied Medical Records
  • Responded to inquiries from callers seeking information.
  • Organized company files and records, implementing efficient systems for easy retrieval of essential documents.
  • Reduced claim errors by meticulously reviewing policyholder information and data entry.
  • Maintained strong knowledge of basic medical terminology to better understand services and procedures.
  • Made contact with insurance carriers to discuss policies and individual patient benefits.
  • Prepared insurance claim forms or related documents and reviewed for completeness.
  • Maintained confidentiality of patient finances, records, and health statuses.
  • Resubmitted claims after editing or denial to achieve financial targets and reduce outstanding debt.
  • Ensured HIPAA compliance by adhering to strict confidentiality guidelines when handling sensitive patient information.
  • Processed medical records requests from outside providers according to facility, state, and federal law.
  • Maintained patient confidence by keeping patient records information confidential.
  • Printed and photocopied documents to provide patients with copies of medical records.
  • Supported medical staff by providing organized and accurate medical records.
  • Responded to patient inquiries to provide information and details of medical records.

Medical Receptionist

Tomball Familicare / Dr. Michael J. Whiteley
09.1992 - 01.2000
  • I have gained experience with Lytec Medical Software, Microsoft word and 10-key add by touch
  • I was the only receptionist. Insurance Filing, Accounts Receivable, first 2 Years everything was done without Computers.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Checked patient insurance, demographic, and health history to keep information current.
  • Helped patients complete necessary medical forms and documentation.
  • Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
  • Managed multi-line phone system and pleasantly greeted patients.
  • Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
  • Maintained current and accurate medical records for patients.
  • Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
  • Developed strong relationships with patients, fostering loyalty and trust in the practice''s services.
  • Transcribed phone messages and relayed to appropriate personnel.
  • Kept waiting room neat and organized by stacking magazines and removing trash.
  • Handled billing procedures accurately, ensuring prompt payment from both patients and insurance providers.
  • Streamlined office communication by effectively coordinating between doctor and nurse.
  • Reduced administrative errors by consistently verifying insurance information.
  • Optimized appointment scheduling to maximize doctor availability.
  • Fostered welcoming environment, greeting patients warmly upon arrival.
  • Supported positive patient experience by offering assistance with filling out health forms.
  • Performed various administrative tasks by filing, copying and faxing documents.
  • Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Obtained payments from patients and copied identification and insurance cards.

Education

Diploma -

Tomball High School
01.1984

Skills

  • Administrative Support
  • End-of-day reporting
  • Problem-solving skills
  • Visitor check-in skills
  • Multi-Line Phone Systems
  • Listening Skills
  • Guest Relations
  • Time Management
  • Data Entry
  • Front Office Support

Activities

  • Member of Texas Master Chorale since 1987
  • Member of Lakewood Methodist Church and sing in the church choir since 2023
  • Previous Leader and Volunteer with Teens and Friends, for Special Needs Teenagers and Adults 1985-2001

References

  • Mike Ware, (281)384-8786, Assistant Director of Texas Master Chorale / Choir Director of Lakewood Methodist Church, 1987
  • Pat Leger, (281)808-8896, Personal Friend and Mentor, 1992
  • Monica Watkins, (281)797-9400, Personal Friend / Previous Supervisor, 2006

Timeline

Front Desk Coordinator

New Wave Physicians Group
10.2021 - Current

Medical Receptionist

Texas Dermatology
11.2019 - 09.2021

Lead Medical Receptionist

Genesis Medical Group
12.2018 - 10.2019

Lead medical receptionist

Northwest Diagnostic Clinic
04.2006 - 12.2018

Medical Receptionist

Tomball Familicare / Dr. Michael J. Whiteley
12.2005 - 03.2006

Medical Recptionist/Medical Records Clerk

Diagnostic Pain & Treatment Center / Dr. Raka Gohel
04.2001 - 12.2005

Insurance Clerk / Medical Records Clerk

Cardiovascular Clinic of Texas / Dr. Waqar Khan
01.2000 - 03.2001

Medical Receptionist

Tomball Familicare / Dr. Michael J. Whiteley
09.1992 - 01.2000

Diploma -

Tomball High School

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Karen DuBose Butcher