Summary
Overview
Work History
Education
Skills
References
Timeline
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KAREN DUNCAN

Goldsboro,NC

Summary

Motivated and goal-oriented sales professional seeking employment with a company that values excellence and offers opportunities for exceeding sales targets. Committed to enhancing customer service relations and skills as a sales associate, with a strong desire for career growth. Demonstrated expertise as a retail team member, skilled in selecting high-quality products to meet diverse shopper needs. Proficient in substitution policies and payment procedures, with exceptional organizational and time management abilities. Dedicated individual experienced in efficiently stocking shelves for various organizations, known for engaging and pleasant personality that fosters strong customer relationships. Versatile team member offering over Number years of experience handling tasks smoothly and efficiently. Adapts well to changing processes, programs and team requirements. Eager to contribute to growing company.

Overview

12
12
years of professional experience

Work History

Online Grocery Shopper

Walmart Supercenter
04.2021 - 05.2024
  • Address customer service inquiries with effective oral communication and presentation skills
  • Handle concurrent shopping orders and transactions efficiently
  • Ensure accuracy and completeness of items in each order
  • Timely delivery of customer orders to specified locations
  • Maintain a high customer satisfaction rate exceeding 93%
  • Handle demanding customers tactfully and efficiently
  • Provide service with a friendly demeanor and direct eye contact
  • Ensured clear communication with customers to confirm order details, conducted additional shopping at other stores if needed, and facilitated prompt transfer of orders to delivery drivers
  • Delivered quick and accurate service to meet tight deadlines, consistently satisfying customers
  • Maintained an organized and systematic approach to shopping, resulting in fewer errors and higher accuracy.
  • Ensured proper storage of perishable items during transportation, minimizing spoilage or damage risks.
  • Enhanced customer satisfaction by efficiently fulfilling grocery orders and ensuring product quality.
  • Handled customer inquiries promptly and professionally, fostering positive relationships and repeat business.
  • Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.

Receptionist / Cashier

Hair Cut Salon
09.2017 - 02.2019
  • Greeting customers as they arrived
  • Responsible for managing the cash drawer, issuing receipts and processing credit and debit card payments
  • Must maintain a positive attitude and excellent communication skills, as well as the ability to accurately handle money, make change, and accurately count large volumes of cash
  • Collecting payments and tally cash drawers at the end of each shift
  • Clean and maintain the counter area and workstations and assist the management with inventory control and stocks
  • Listen to and proactively respond to customers' complaints and suggestions with a view to ensure customer loyalty
  • Responsible in rendering all necessary assistance to the players and providing them their respective gaming needs
  • Checking daily cash accounts and maintaining monthly, weekly and daily report
  • Responsible for answering incoming and outgoing calls
  • Encoding and filling of clients information and requirements
  • Distributing, Copying and Filling Correspondence and customer requirement/request
  • Accurately entering data and other important information on company system
  • Willing to entertain other responsibility that may assign by immediate superior from time to time

Receptionist / Cashier / Gaming Assistant

E-GAMES Casino
07.2012 - 08.2016
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Provided excellent guest experiences through effective front-line service, addressing questions and concerns in a timely manner.
  • Ensured accurate payouts by carefully monitoring game outcomes, verifying winning bets, and properly handling cash transactions.
  • Enhanced customer experience by providing exceptional service and maintaining a clean, welcoming gaming environment.
  • Maintained strong knowledge of all casino games to provide thorough explanations to guests as needed, enhancing their overall experience.
  • Enhanced operational efficiency by tracking supplies inventory levels in designated zones, restocking when necessary.
  • Collected cash bets from players and documented amounts in records.
  • Maintained and developed positive, friendly relationships with gaming customers by assisting guests with VIP requests and amenities and issuing comps.
  • Maintained detailed familiarity with high-value players and guests of casino and researched and identified most valuable players and guests in distinctive time frames.

Education

Some College - Computer Science

Centro Escolar University
Malolos, Bulacan

Graduate with Diploma -

Pampanga Institute High School
San Isidro, Masantol

Caloocan Elementary School
Caloocan City, Maynila

Skills

  • Self-motivated and Highly oriented
  • Proficient with PCs; Microsoft Office (Word & Excel)
  • Ability to multi-task, organize, priority workload
  • Energetic and Determined to work
  • Flexible, willing to be trained
  • Responsible
  • Good time management
  • Shelf Stocking

References

  • Bryant Barnes, Team Coach (Walmart), (302)5677077
  • Angela Andrade, Team Leader (Walmart), (302)3310140
  • Kyna Sullivan, (902)2241957
  • Marrianne Danganan, Supervisor (Hair Cut Salon), 9710566712961

Timeline

Online Grocery Shopper

Walmart Supercenter
04.2021 - 05.2024

Receptionist / Cashier

Hair Cut Salon
09.2017 - 02.2019

Receptionist / Cashier / Gaming Assistant

E-GAMES Casino
07.2012 - 08.2016

Some College - Computer Science

Centro Escolar University

Graduate with Diploma -

Pampanga Institute High School

Caloocan Elementary School

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KAREN DUNCAN