Karen Durrance

• Supervised daily operations to ensure adherence to company policies and procedures.
• Trained and mentored team members in customer service best practices.
• Managed inventory levels, ensuring stock availability and minimizing waste.
• Implemented process improvements that enhanced workflow efficiency and service quality.
• Resolved customer complaints promptly, fostering a positive shopping experience.
• Conducted performance evaluations to support staff development and recognition initiatives.
• Exercised composure under pressure and in escalated customer service scenarios.
• Adhered to company standards and compliance requirements for operations and cleanliness of areas.

• Assisted with dressing guidance, grooming, meal preparation and medication reminders.
• Assisted clients with daily living needs to maintain self-esteem and general wellness.
• Built strong relationships with clients to deliver emotional support and companionship.
• Cleaned house, ran errands, managed laundry and completed weekly grocery shopping.
• Engaged patients in meaningful conversation, socialization and activity while providing personal care assistance.
• Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
• Assisted patients with self-administered medications.
• Provided safe mobility support to help patients move around personal and public spaces.
• Provided transportation to doctor's appointments, grocery stores, salons and barbershops.
• Monitored client vital signs, administered medications and tracked behaviors to keep healthcare supervisor well-informed.

• Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
• Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
• Evaluated employee performance and coached and trained to improve weak areas.
• Maintained compliance with company policies, objectives and communication goals.
• Worked with management team to implement proper division of responsibilities.
• Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
• Developed training, task and process guidelines and communicated clear and concise directions to employees.
• Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
• Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
• Identified individual employee's unique work styles and adapted management methods.
• Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
• Utilized standard operating procedures, effective crew resource management, communication and procedures specified in company operation manual.
• Conducted routine inspections of incoming materials to check quality and compliance with established product specifications.
• Provided supportive link between external customers and internal operations.
• Supported safety officer to enforce regulations, laws and established policies throughout operational stages.

Maintained accurate logs of equipment deliveries and trips and submitted documentation at end of shift.

• Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
• Operate Shuttle van of vehicle and carefully followed all safety protocols and procedures.
• Interpret work orders and maintain a brisk production schedule