Open To Work
Karen Dutcher
Tucson,AZ
Summary
Dynamic medical billing and coding professional with a proven track record at Platinum Dermatology Partners. Expert in ICD-10 coding and insurance verification, enhancing revenue through meticulous claim management. Recognized for leadership in mentoring staff and improving patient satisfaction by streamlining processes and ensuring compliance with HIPAA standards. Implemented new technology to streamline appointment scheduling and organizational systems to improve patient flow and satisfaction. During my time with this practice we started with 2 providers and after 19 years we transitioned to partnering with West Dermatology, later becoming Platinum Dermatology Partners a large corporation.
Overview
25
25
years of professional experience
Work History
Medical Biller and Coder
Platinum Dermatology Partners
11.2000 - 06.2025
- Correctly coded and billed medical claims in Dermatology Practice
- Played a pivotal role in maintaining positive cash flow within the organization by ensuring timely submission of clean claims and diligent follow-ups on outstanding payments.
- Contributed to team efficiency by maintaining organized records of patient accounts, billing statements, and payment statuses.
- Streamlined billing processes by implementing efficient coding practices, resulting in reduced errors and improved revenue generation.
- Maintained high levels of customer satisfaction through prompt resolution of disputes related to charges on patient accounts or insurance claims.
- Reduced claim denials through meticulous verification of patient eligibility and coverage benefits prior to claim submission.
- Worked closely with physicians to accurately assign ICD-10 diagnostic codes for optimal reimbursement rates from insurance companies.
- Processed insurance company denials by auditing patient files, researching procedures, and diagnostic codes to determine proper reimbursement.
Front Office Lead
Platinum Dermatology Partners
11.2000 - 06.2025
- Demonstrated strong leadership skills by mentoring junior staff members on proper procedures and etiquette for dealing with customers.
- Oversaw daily front office operations, delegating tasks as necessary to maintain an efficient workflow.
- Managed financial transactions accurately, balancing cash drawers daily to prevent discrepancies or errors in accounting records.
- Handled sensitive client information discretely, adhering to strict confidentiality protocols at all times.
- Improved guest satisfaction by addressing concerns promptly and professionally, resulting in positive feedback from clients.
- Reduced customer wait times through effective scheduling and task delegation among staff members.
- Enhanced front office efficiency by streamlining administrative processes and implementing new organizational systems.
- Implemented new procedures for managing appointments and reservations, resulting in fewer scheduling conflicts and better organization.
Education
No Degree - Health Administration
University of Phoenix On Line
Costa Mesa, CASkills
- Understanding of HIPAA standards
- Efficient payment reconciliation
- Insurance verification
- ICD-10 proficiency
- Data entry
- Coding error resolution
- Training and mentoring
- Workflow management
- Attention to detail
- EMR systems
- Inventory controls
Accomplishments
Took the office from using book logged appointments to computer scheduling and later from paper charts to automated documentation and record keeping. Implemented new practices to streamline patient flow. Handled 3 different transitions from one system to another smoothly and efficiently while assisting with training of current and new front office staff in a very busy and fast paced practice.
Work Preference
Job Search Status
Open to workWork Type
Part TimeLocation Preference
On-SiteRemoteSalary Range
$22000/yr - $31000/yrTimeline
Medical Biller and Coder
Platinum Dermatology Partners
11.2000 - 06.2025
Front Office Lead
Platinum Dermatology Partners
11.2000 - 06.2025
No Degree - Health Administration
University of Phoenix On Line
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