Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Karen Dyer

Dallas,TX

Summary

Dynamic and results-driven professional with extensive experience at Blessed Hands, excelling in customer service and client education. Proven ability to enhance client retention through exceptional communication and product knowledge. Skilled in records management and adept at multitasking, ensuring efficient operations while maintaining a welcoming environment.

Overview

33
33
years of professional experience
1
1
Certification

Work History

Cosmetologist

Blessed Hands
09.1992 - Current
  • Shampoo, condition cut, color and style hair, following individualized client specifications and product recommendations to increase return customer base.
  • Educate clients on proper hair care practices, leading to increased product sales and repeat bookings.
  • Maintain a clean and hygienic work environment by following strict sanitation guidelines and procedures.
  • Book appointments, answer phones, greet clients, handle payments, and create client service tickets.
  • Demonstrate exceptional time management skills by efficiently scheduling appointments and managing multiple clients simultaneously.

Customer Service Representative

Chubb and Son Inc
02.2006 - 08.2008
  • Modified, updated and processed existing policies.
  • Checked documentation for accuracy and validity on updated systems.
  • Processed and recorded new policies and claims.
  • Processed insurance policy cancellations and renewals quickly to meet call time targets.
  • Completed customer applications and updated records to reflect current information.
  • Processed policy updates and changes accurately, ensuring client needs were met in a timely manner.

Receptionist

Nationwide
01.2004 - 11.2005
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Responded to inquiries from callers seeking information.
  • Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
  • Corresponded with clients through email, telephone, or postal mail.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Organized, maintained and updated information in computer databases.

Operator

Westin Hotel
02.2002 - 11.2002
  • Enhanced guest experience by efficiently handling incoming calls and directing them to the appropriate departments.
  • Maintained a high level of professionalism and courtesy while addressing guests'' needs over the phone.
  • Operated switchboard and routed incoming calls to appropriate departments.
  • Collected and verified telephone numbers, addresses, and proper spelling of names.
  • Managed high volume of incoming calls from customers, providing outstanding customer service to callers.
  • Processed customer calls by accurately logging all pertinent information..
  • Collected personal information from customers to accurately document requests.
  • Connected callers with appropriate professional, department, or business.

Education

Cosmetology

Aladdin Beauty College
Dallas, TX
06-1992

High School Diploma -

Justin F. Kimball
Dallas, TX
05-1991

Skills

  • Friendly communication
  • Active listening
  • Product and service explanations
  • Customer service
  • Records management
  • Recordkeeping organization
  • Excellent phone demeanor
  • Computer skills
  • Typing skills

Certification

  • Licensed Cosmetologist - 1992 - Present

Timeline

Customer Service Representative

Chubb and Son Inc
02.2006 - 08.2008

Receptionist

Nationwide
01.2004 - 11.2005

Operator

Westin Hotel
02.2002 - 11.2002

Cosmetologist

Blessed Hands
09.1992 - Current

Cosmetology

Aladdin Beauty College

High School Diploma -

Justin F. Kimball

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Karen Dyer