Karen Eastburn
Bushnell,FL
Summary
Proven leader in enhancing operational efficiency and customer satisfaction at Walmart, adept at safety management and cross-functional collaboration. Skilled in process improvement and critical thinking, I have a track record of mentoring teams to exceed business goals. My strategic approach to workflow management and commitment to excellence drive significant business growth.
Overview
27
27
years of professional experience
Work History
Process Assistant
Sumter Youth Center (Childcare & Thrift Store)
2014.09 - Current
- Mentored junior staff members on proper process execution techniques, helping them develop valuable skills that translated into career growth opportunities.
- Assisted supervisors in workforce planning and resource allocation to ensure optimal staffing levels during peak periods.
- Ensured compliance with safety regulations by conducting thorough audits and addressing potential hazards promptly.
- Identified and resolved process issues to drive optimal workflow and business growth.
- Conducted root cause analysis for recurring issues, leading to targeted corrective actions that effectively resolved problems.
- Collaborated with team to define business requirements for organizational processes, achieve productivity standards, and adhere to accuracy standards.
- Enhanced team productivity by conducting regular training sessions on the latest industry best practices.
- Assisted in the development of key performance metrics to track progress against departmental goals, enabling data-driven decision making.
- Maintained knowledge of industry techniques, methods, and equipment to create competitive advantage leading to business growth.
- Collaborated with cross-functional teams to drive continuous improvement initiatives throughout the organization.
- Improved process efficiency by identifying bottlenecks and implementing streamlined solutions.
- Implemented a robust quality control system, resulting in reduced defects and increased customer satisfaction.
- Facilitated knowledge sharing among team members, fostering a culture of collaboration and innovation.
- Conducted training and change management processes to improve operations.
- Supervised processes to eliminate weak points or bottlenecks in business operations.
- Evaluated product or service by analyzing and interpreting data and metrics.
- Assessed products or services to evaluate conformance with quality standards.
- Prioritized initiatives to increase success rates of strategic projects.
ICS Stocker
Walmart
2014.03 - 2014.09
- Enhanced inventory accuracy by diligently tracking stock levels and replenishing items as needed.
- Improved overall efficiency with regular communication between departments regarding inventory needs and updates.
- Supported successful promotional events by ensuring adequate stock levels and timely merchandise displays.
- Reduced out-of-stock incidents by consistently maintaining a well-organized stockroom.
- Participated in regular inventory audits, identifying discrepancies and implementing corrective actions as necessary.
- Ensured customer satisfaction, promptly addressing inquiries and locating products in the stockroom.
- Streamlined product restocking with efficient use of handheld devices for scanning and data entry.
- Maximized storage space utilization by implementing effective organization strategies within the stockroom.
- Facilitated prompt customer service, retrieving requested items from the stockroom quickly and professionally.
- Increased operational efficiency by streamlining workflows within the stockroom using time-saving techniques.
- Assisted in loss prevention efforts through vigilant monitoring of inventory discrepancies and reporting suspicious activity.
- Contributed to store revenue growth through proactive stocking of high-demand items during peak seasons.
- Completed physical inventory counts each month.
- Performed data entry and completed proper paperwork.
- Recorded information, shortages, and discrepancies to keep records current and accurate.
- Kept work areas neat, clean and free from debris.
- Followed orders precisely for correct items, sizes and quantities.
- Maintained tidy and clean work areas to promote optimal productivity and safety standards.
- Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
- Stocked designated items on shelves, end caps and displays.
- Operated equipment such as pallet jacks and hand trucks to move heavy boxes.
- Safely and securely loaded items to prevent damage during transport.
- Labeled products, rotated stock and fronted merchandise for appealing display.
- Labeled boxes, crates and containers with accurate order information, destinations and codes to minimize shipping errors.
- Moved cardboard, plastic ties, and other debris from unboxing to trash.
- Interacted with guests in friendly and knowledgeable way.
- Transported merchandise to sales floor and replenished out-of-stock and low-stock items.
- Moved merchandise using forklifts, pallet jacks and hand trucks.
- Stocked shelves to match planogram images and instructions.
- Pulled merchandise from inventory storage and documented quantities to maintain accuracy.
Cashier
Dollar General Store
2014.01 - 2014.03
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Worked closely with shift manager to solve problems and handle customer concerns.
Owner/Director
Playtime Childcare & Learning Center
2010.06 - 2013.12
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Trained and motivated employees to perform daily business functions.
- Implemented marketing strategies to increase brand awareness and attract new customers.
- Established foundational processes for business operations.
Lead Teacher
Hobby Horse Daycare
2007.09 - 2010.05
- Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
- Established positive relationships with parents through regular communication regarding student progress, collaborating on strategies for academic success at home and school.
- Supported students in developing social skills through structured activities and positive reinforcement techniques.
- Maintained patience and level-headedness in diverse situations to support student development and personal growth.
Support Manager
Walmart
1997.02 - 2007.07
- Managed daily operations to ensure smooth functioning of the support department.
- Monitored employee and customer interactions to assess quality of service.
- Promoted a culture of continuous learning within the team by organizing workshops and sharing relevant resources regularly.
- Developed and maintained relationships with customers to enhance customer satisfaction.
- Mentored junior staff members, providing guidance and coaching to enhance their skillsets and career progression potential.
- Reduced customer complaints by implementing proactive troubleshooting strategies and preventive measures.
- Collaborated with other teams to identify and resolve customer issues quickly and professionally.
- Coached employees through day-to-day work and complex problems.
- Conducted regular performance reviews, providing constructive feedback and guidance for professional development.
- Analyzed customer service data to identify trends, identify solutions and improve customer experience.
- Prepared employee schedules for maximum coverage during key hours.
- Created, prepared, and delivered reports to various departments.
- Maintained up-to-date knowledge of industry trends, ensuring the support team remained well-versed in best practices.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Collaborated with cross-functional teams for successful product launches and seamless integration of new features.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Established team priorities, maintained schedules and monitored performance.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Education
High School Diploma -
South Sumter High School
Bushnell, FL05.1994
Skills
- Safety Management
- Workflow Management
- Assignment Delegation
- Management Support
- Process Improvement
- Process flows
- Paperwork Processing
- Inventory Management
- Cross-Functional Collaboration
- Multitasking and Time Management
- Fast Learner
- Workflow Planning
- Customer and client relations
- Critical Thinking
- Customer Service
- Project Planning
- Report Development
- Data retrieval systems
Additional Information
During my 10 Year employment at Walmart, I wanted to learn everything I could. I just have a love for retail and to try to make things better for the customers whether its keeping things neat and tidy, or safe from hazards, or helping them find the things they are looking for. Below are some of the positions I held At the Hometown Store as well as when it was moved to the new building as a Super Center In 2002-2003. I was very involved in that move including setting up side counters and racks and transferring stock from the small store to the shelves of the new.
-Unloader/Stocker (Hometown Store so I worked every Department)
-Cashier (Closer so I learned how to front things and make it look full for the next day)
-Sales Floor Associate
-Softlines(clothing)
-Fabrics/Crafts
-Electronics
-Sporting Goods/Hardware/Automotive
-Department Manager
-Toys
-Furniture
-Chemical/Paper Goods
-Automotive/Tire and Lube
-Receiving Associate
-Support Manager (hourly manager)
Timeline
Process Assistant
Sumter Youth Center (Childcare & Thrift Store)
2014.09 - Current
ICS Stocker
Walmart
2014.03 - 2014.09
Cashier
Dollar General Store
2014.01 - 2014.03
Owner/Director
Playtime Childcare & Learning Center
2010.06 - 2013.12
Lead Teacher
Hobby Horse Daycare
2007.09 - 2010.05
Support Manager
Walmart
1997.02 - 2007.07
High School Diploma -
South Sumter High School
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