Karen Echols
Elon,NC
Summary
Proven track record in enhancing stakeholder relationships at the Department of Veteran's Affairs, showcasing exceptional problem-solving and customer service skills. Achieved consistent monthly sales targets at Kohls, underlining a strong ability in conflict resolution and money handling. Demonstrates a keen ability to develop strategic plans and improve team communication, driving organizational goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
Work History
Decision Review Officer
Deprtment Of Veteran's Affairs
07.2022 - Current
- Attended personnel meetings and training sessions to improve skills and learn new policies and procedures.
- Mentored junior staff members, helping them develop their skills and advance in their careers.
- Maintained strict adherence to industry regulations, minimizing risk exposure for the organization.
- Enhanced communication between team members by organizing regular meetings and fostering open dialogue.
- Quality control of decisions rendered to Veterans
- Established effective relationships with key stakeholders both internally and externally for increased collaboration opportunities.
- Mitigated potential risks by proactively identifying potential issues and implementing appropriate countermeasures or contingency plans as needed.
- Developed and implemented strategic plans to meet organizational goals, ensuring alignment with company objectives.
Sales Associate/Merchandiser
Kohls
08.2017 - 08.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Was a member of the cash office team
- Noted as an exceptional BOPUS assocaite
- Used in-store system to locate inventory and place special orders for customers.
Education
Bachelor of Arts - American And English Literature
University of Central Missouri
Warrensburg, MO12.2000
Skills
Customer Service
Problem-solving abilities
Active Listening
Critical Thinking
Data Entry
Customer Relations
Problem Resolution
Conflict Resolution
Money handling abilities
Complaint Handling
Timeline
Decision Review Officer
Deprtment Of Veteran's Affairs
07.2022 - Current
Sales Associate/Merchandiser
Kohls
08.2017 - 08.2022
Bachelor of Arts - American And English Literature
University of Central Missouri
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