Karen Ellis Harrington
Mill Valley
Summary
Dynamic Senior Lead with an exceptional track record of driving revenue growth through strategic go-to-market initiatives and cross-functional collaboration. Expert in customer feedback systems and stakeholder engagement, consistently exceeds targets while enhancing client satisfaction and optimizing processes for improved efficiency.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Senior Lead, Readiness
Indeed
Remote
05.2024 - 07.2025
- Drove product-specific GTM motions across Customer Success and Sales organizations, exceeding the revenue plan.
- Enhanced collaboration with cross-functional teams (Product, Strategy, Operations, Learning, & Development) through strategic initiatives.
- Exhibited strong communication skills to ensure alignment among key stakeholders, including Heads of Sales, Commercialization Leadership, Product Leadership, and Engineering.
- Utilized exceptional problem-solving skills and strategic thinking to identify and implement opportunities for process improvement and revenue growth.
Senior Lead Sales Readiness
Indeed
Foster City
10.2022 - 04.2024
- Represented the Global Voice of Sales to the Global Commercialization Team.
- Collaborated with internal teams across Indeed to scale the sales feedback environment into a company-wide feedback system.
- Drove structure and clarity regarding new go-to-market (GTM) processes, socializing the GTM "menu of services," and educating the field on how to leverage the new GTM team.
- Enabled cross-team collaboration with the goal of successful new product launches, and seamless rollout of product updates.
Senior Lead, Global Product Solutions
Indeed.com
01.2021 - 10.2022
- Developed and led a complete overhaul of the Indeed Product Feedback system for Sales and Global Product Solutions.
- Oversaw a team of Global Product Solutions Specialists.
- Engaged with Account Executives to identify client needs and present customized solutions, enhancing customer satisfaction.
- Optimized internal tools for better tracking of client experiences, and initiated process improvements to reduce delivery timelines.
- Created playbooks to streamline team knowledge in technical support workflows.
Lead, Global Product Solutions
Indeed
Foster City
05.2020 - 12.2021
- Led client conversations with Account Executives to identify needs and present tailored solutions.
- Provided ongoing technical support during sales processes to enhance customer satisfaction.
- Supported internal tooling optimization, improving tracking of client experiences and product feedback.
- Initiated process improvements that reduced solution delivery timelines.
- Developed playbooks to scale team knowledge in technical support workflows.
- Achieved Presidents' Club by consistently exceeding sales quotas.
Senior Account Executive
Indeed
San Mateo
04.2016 - 05.2020
- Managed client relationships to understand needs and deliver tailored solutions.
- Developed strategic sales plans to drive revenue growth and market expansion.
- Collaborated with cross-functional teams to enhance service delivery and customer satisfaction.
- Conducted market research to identify trends and inform business strategies.
- Trained and mentored junior account executives to improve team performance.
- Presented product demonstrations to prospective clients, showcasing key features and benefits.
- Negotiated contracts and agreements to secure favorable terms for clients and the company.
- Analyzed client feedback to refine services and address any concerns promptly.
- Maintained up-to-date knowledge of industry trends and developments in order to better serve clients' needs.
- Prepared presentations for clients regarding new products or services offered.
- Managed day-to-day client accounts, ensuring high levels of customer satisfaction.
- Provided timely responses to customer inquiries, complaints, or requests for information.
- Analyzed industry trends and monitored competitors' activities to identify opportunities for growth.
- Created detailed reports on sales performance, revenue forecasts, and budget expenditures.
- Tracked sales data in order to identify areas of improvement or success.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Account Executive
Indeed
San Mateo
08.2015 - 04.2016
- Developed client relationships to identify and address their hiring needs.
- Presented tailored solutions to optimize recruitment processes for clients.
- Managed client accounts to ensure satisfaction and engagement throughout projects.
- Conducted market research to understand industry trends and client demands.
- Provided training and support to clients on using recruitment tools effectively.
- Facilitated regular check-ins with clients to assess ongoing needs and adjust strategies.
- Maintained accurate records of all sales activities using CRM software systems.
- Managed accounts by providing ongoing technical support after the sale was completed.
- Generated weekly reports on sales performance against targets for upper management review.
- Cultivated relationships with key decision makers through regular client visits and follow-up calls.
Branch Rental Manager
Enterprise Rent-A-Car-Group 48
10.2011 - 03.2015
- Oversaw operations of rental branch, enhancing revenue and controlling expenses.
- Utilized reports and tools to motivate team performance and drive results.
- Advanced through management roles, starting as Management Trainee and progressing to Branch Manager.
- Recognized in company newsletter for outstanding customer service contributions.
- Achieved Group 48 Women in Business Customer Service award for top service score in Spring 2013.
- Secured monthly manager matrix award for nine out of fourteen months at airport assistant role.
- Increased fleet size by 30% at Putnam, CT location to meet demand.
- Enhanced customer service scores by eight to ten points at Putnam, CT location.
Teaching Assistant/ GSA representative to the EPC / Contributor- Prison Education Program
Wesleyan University
Middletown
09.2009 - 09.2011
- Teaching Assistant, GSA representative to the Educational Policy Committee, Participant in Development of the Prison Education Program, September 2009-September 2011
- As a teaching assistant I graded papers, graded tests, and held office hours under the direction of a faculty member. The classes I graded for are differential calculus, integral calculus, linear algebra, and probability.
- The Educational Policy Committee reviews and oversees any proposed changes to Wesleyan University's curriculum. As the Graduate Student Association (GSA) representative to the EPC it was my responsibility to attend weekly meetings, take minutes when it was my turn to do so, and vote on proposed motions with the best interests of the Graduate Student Association in mind.
- The Prison Education Program is a community outreach program designed to help rehabilitate inmates by offering a Wesleyan education to those eligible. My role in the development of the Prison Education Program involved helping the faculty members of the PEP compose an assessment to screen applicants for math aptitude. I also assisted in evaluating the applicants based on the assessment results.
Adjunct Faculty for the Math Department
Middlesex Community College
Middletown
09.2008 - 05.2009
- Taught two elementary algebra courses: Math 075 and Math 095.
- Outlined math courses based on a given textbook.
- Created and implemented grading schemes.
- I wrote and delivered lectures.
- Held office hours for student support.
- Composed and graded assessment materials (tests, quizzes, and homework).
- Assigned final grades.
Education
Master of Science - Mathematics
California Polytechnic State University
San Luis Obispo, CA01-2007
Bachelor of Science - Mathematics
Southern Oregon University
Ashland, OR01-2005
Some College (No Degree) - Graduate work in mathematics
Wesleyan University
Middletown, CTSkills
- Sales and product demos
- Data management and analysis
- Product lifecycle management
- Go-to-market strategies
- Customer feedback systems
- Revenue growth strategies
- Sales enablement and support
- Cross-functional collaboration
- Customer relationship management
- Strategic planning and execution
- Market analysis and research
- Stakeholder engagement and communication
- Problem solving and resolution
- Process improvement methodologies
- Client needs assessment
Affiliations
- Hosted a bi-monthly "Healing Hour" for Indeed's Black Inclusion Group from 2020-2023.
- 2x Presidents Club winner
Certification
- 200 Hour Yoga Teacher Training
Timeline
Senior Lead, Readiness
Indeed
05.2024 - 07.2025
Senior Lead Sales Readiness
Indeed
10.2022 - 04.2024
Senior Lead, Global Product Solutions
Indeed.com
01.2021 - 10.2022
Lead, Global Product Solutions
Indeed
05.2020 - 12.2021
Senior Account Executive
Indeed
04.2016 - 05.2020
Account Executive
Indeed
08.2015 - 04.2016
Branch Rental Manager
Enterprise Rent-A-Car-Group 48
10.2011 - 03.2015
Teaching Assistant/ GSA representative to the EPC / Contributor- Prison Education Program
Wesleyan University
09.2009 - 09.2011
Adjunct Faculty for the Math Department
Middlesex Community College
09.2008 - 05.2009
Master of Science - Mathematics
California Polytechnic State University
Bachelor of Science - Mathematics
Southern Oregon University
Some College (No Degree) - Graduate work in mathematics
Wesleyan University
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