Karen Encinosa
Tampa,FL
Summary
Developed expertise in problem-solving and team collaboration, significantly enhancing customer loyalty by resolving issues quickly and reducing wait times through scheduling. Strong organizational and interpersonal skills have driven improvements in both customer satisfaction and operational efficiency. Through effective leadership, cultivated a positive work culture, resulting in significant staff development and optimized operations.
Overview
25
25
years of professional experience
Work History
Service Center Manager
Suncoast Credit Union
02.2000 - Current
- Established performance goals for 15 staff members, providing ongoing feedback and coaching to drive success.
- Resolved escalated customer issues promptly, strengthening customer loyalty in the process.
- Promoted a positive work culture by fostering open communication channels among team members.
- Trained new staff members on company policies and service center expectations.
- Reduced wait times for over 2000 members a month through streamlining scheduling and staff allocation.
Education
Suncoast Education Programs
Associate of Science - Paralegal
Tampa College
Skills
- Problem-Solving
- Time Management
- Attention to Detail
- Multitasking
- Organizational Skills
- Team Collaboration
- Staff Training and Development
- Scheduling and Coordinating
- Team Development
- Underwriting
Statement of Intent
I am exploring a new opportunity where I can bring my skills and experiences to make a meaningful impact. I am excited about the opportunity to contribute to the credit union’s goals through this new role.
Timeline
Service Center Manager
Suncoast Credit Union
02.2000 - Current
Suncoast Education Programs
Associate of Science - Paralegal
Tampa College
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