Karen English
Bradenton,FL
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
27
27
years of professional experience
Work History
General Manager
HMS Host International
04.1997 - Current
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Implemented robust inventory management systems to optimize stock levels and minimize waste/costs associated with excess product storage.
- Ensures all assistant managers and staff recognize the importance of closing the restaurant to prepare the restaurant for opening, holding Shift Managers accountable for executing all closing and opening checklist/requirements.
- Assigns work tasks and activities, prepares schedules, and ensures that all shifts are covered.
- Provides restaurant staff(s) with consistent support, coaching and encouragement necessary to achieve business goals.
- Interviews job candidates, makes hiring, termination, advancement, promotion, or any other status change decisions for associates within the unit.
- Ensures on-boarding and off-boarding of all restaurant associates, to include all activities related to compliance with proper badge requirements, orientation, OJT, and other company training/processes.
- Recognizes restaurant staff for their contributions and performance, including using Shout-Out tools and materials; supports company recognition initiatives and develops and implements plans that will motivate team.
- Maintains proficiency in management information systems and tools like MIV, Crunch Time, Kronos and other programs as utilized by the company.
- Uses judgment and discretion to resolve customer and associate questions and problems and determines when to refer more complex issues to senior level leaders.
- Utilizes associate’s strengths and provides ongoing feedback that reflects on progress against individual development goals and business goals.
- Maintains an in-depth understanding of all federal, state, and local sanitary, safety, and health standards, and all procedures and protocols to comply with the law.
- Holds Managers accountable for ensuring all safety standards are understood and followed.
Education
High School Diploma -
Venice High School
VeniceSkills
- Leadership and team building
- Problem Resolution
- Operations Management
- Team Player
- Efficient multi-tasker
- Effective leader
- Team Leadership
- Training and coaching
- Inventory Control
- Employee Scheduling
- Verbal and written communication
- Schedule Management
- Strategic Planning
- Performance Improvement
- Employee Development
- Vendor relationships
Accomplishments
- Multiple 100% Audit scores in both managed units.
- High guest experience
- Above and Beyond Award
- Multiple 5 Star Legendary Service awards
- Multiple Customer Snapshot awards
Timeline
General Manager
HMS Host International
04.1997 - Current
High School Diploma -
Venice High School
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