Karen Epps
Windsor Mill,MD
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
Highs
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Merchandise Specialist
WEIS INC
06.2014 - 10.2017
- Communicated with vendors to make sure there was sufficient merchandise for desired location
- Provided leadership, managed and delegated task to fellow team members
- Ordered adequate merchandise to reassure a well stock store
- Maintained an desired number of inventory to assist in loss prevention
- Assured the display of products were appealing.
Kelly Services/ Customer Service
02.2012 - 05.2014
- Oversee customer service team
- Resolved customer questions, concerns and complaints via telephone
- Verified customers account information
- Assist with customers orders, product placements, refund and exchange
- Warmly greeted customers.
Sale Representative
True Clean
03.2008 - 11.2011
- Responsible for outbound calls to generate new business
- Managed facility for residential and commercial properties thought out
- Howard county
- Set appointments for potential clients
- Do home visits to give estimate.
Education
Office Assistant Certificate - undefined
PTC Career Institute
1983
undefined
Howard High School
1982
Skills
- Experience in leading and working well with others individually and as a team Set goals
- And delegate task Communicate effectively orally and written Adaptive and a fast
- Learner in all atmospheres
- Receiving Support
- Data Evaluation
- Problem-Solving Ability
- Call Center Operations
- Service Standard Compliance
- Refund Processing
- POS Systems Expertise
- Money Handling Abilities
- Technical Support
- Merchandise Orders and Exchanges
- Stocking and Replenishing
- Staff Training
- Product Organization
- Sales Expertise
- Documentation
- POS Systems and Ordering Platforms
- Customer Service
- Active Listening
- Retail Materials Management
- Retail Sales Customer Service
- Microsoft Excel
Timeline
Merchandise Specialist
WEIS INC
06.2014 - 10.2017
Kelly Services/ Customer Service
02.2012 - 05.2014
Sale Representative
True Clean
03.2008 - 11.2011
Customer Service Representative
Highs
Office Assistant Certificate - undefined
PTC Career Institute
undefined
Howard High School
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