Hi, I’m
Karen E. Rutledge
Bedford,USA
Summary
Dynamic leader with extensive experience in customer service and project management, recognized for driving productivity and operational efficiency through strategic implementation. Proven track record in fostering strong relationships with internal and external customers while delivering exceptional client satisfaction. Committed to continuous improvement and sustainable growth by leveraging expertise to enhance organizational performance and drive cross-functional collaboration.
Overview
26
years of professional experience
Work History
BLOC ManufacturingFort Worth, TX
Senior Manager of Customer Experience
07.2024 - Current
Job overview
- Implemented strategies to increase productivity
- Process analysis conducted to identify efficiency gaps
- Provide excellent customer experience
- Addressed client interactions promptly
- Managed customer inquiries concerning orders
- Foster strong oversight and improvement for client account handling
- Efficiently addressed customer concerns
Kimberly-Clark CorporationIrving, TX
Sr. Executive Assistant, Project Manager
02.2016 - 07.2024
Job overview
- Manage the schedules, meetings, costs, and trips of the Chief Communications Officer and their team
- Oversee the Foundation team budget as well as the Global Comms; Purchase Order Management; Department Purchase Card; Assist leadership team in scheduling and preparing on-site and off-site meetings; Safety Committee
- Manage projects and special assignments by identifying the scope, deliverables, deadlines and stakeholders
- Managing time, establishing cooperation of others and monitoring progress
- Coordinate international travel including agenda development with local and global leaders, passport, and visas
General Data-TechDallas, Texas
Executive Assistant, Project Manager
06.2015 - 02.2016
Job overview
- Supported CEO and SVP of Sales
- Managed on-boarding process for all team members
- Purchased capital equipment and office supplies, processed purchase orders
- Facilities manager: managed the budget and contracts for the building; oversaw the maintenance and security
- Prepared weekly budget and sales reports
IDC WestinghouseRoanoke, Texas
Executive Assistant, Project Manager
10.2013 - 06.2015
Job overview
- Supported the CEO, CFO & COO
- Negotiated with vendors and planned event strategies
- Evaluated vendor and equipment services
- Managed and executed national trade shows
- Managed administrative and facility staff
- Managed all email and social media accounts for CEO
G6 HospitalityCarrollton, TX
Senior Executive Assistant
05.2012 - 10.2013
Job overview
- Provided Executive support to the President /CEO and General Counsel
- Prepared agenda for quarterly Board Meetings
- Negotiated cost with vendors
- Planned and coordinated fundraising event
- Arranged meetings, travel (domestic and international)
- Managed email accounts, calendars
- Expense reports for CEO and Board
- Provided personal assistance to CEO and family
Southwest AirlinesDallas, TX
Executive Assistant/Event Manager
12.2006 - 12.2012
Job overview
- Provided Senior Executive Administrative support to 3 Senior Vice Presidents
- Facilitated monthly admin meetings
- Negotiated with food, beverage, and merchandise vendors for monthly deck parties
- Promoted and secured golf tournaments (local and out-of-state)
- Managed and planned banquets, special events, fundraisers
- Managed 15 admins
Southwest AirlinesDallas, TX
Customer Service Supervisor
03.1999 - 12.2006
Job overview
- Supervised the gate and ticketing counters
- Reviewed and planned overtime
- Worked on oversold flights, and rebooked flights for customers
- Active member of Care Team for 12 years
- Managed the performance and training of the team
Education
AIC, Dallas, Texas
Associate of Science from Business
05-1989
Skills
- Microsoft Office Suite
- Kronos
- Workday
- Concur
- Sabre
- Visio
- Salesforce
- Hubspot
- Skype
- Teams
- Coupa
- Marketplace
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Senior Manager of Customer Experience
BLOC Manufacturing
07.2024 - Current
Sr. Executive Assistant, Project Manager
Kimberly-Clark Corporation
02.2016 - 07.2024
Executive Assistant, Project Manager
General Data-Tech
06.2015 - 02.2016
Executive Assistant, Project Manager
IDC Westinghouse
10.2013 - 06.2015
Senior Executive Assistant
G6 Hospitality
05.2012 - 10.2013
Executive Assistant/Event Manager
Southwest Airlines
12.2006 - 12.2012
Customer Service Supervisor
Southwest Airlines
03.1999 - 12.2006
AIC
Associate of Science from Business
Profile
https://bold.pro/my/karen%2Derutledge%2D241121135618/335r
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