Karen Escamilla
North Las Vegas,NV
Summary
Experienced and versatile professional with a background in entertainment, customer service, and hospitality. Skilled in patient care, with a commitment to providing excellent customer service. Known for strong communication and organizational skills, along with problem-solving abilities.
Overview
9
9
years of professional experience
Work History
Front Desk Preceptor
CareNow Urgent Care
04.2024 - Current
- Promoted to Front Desk Preceptor, responsible for guiding and training front desk staff
- Lead by example, ensuring all Web Check-in procedures are followed and maintaining high standards of customer service
- Answer phone calls, verify insurance, and oversee the completion of the Daily Balance Checklist
- Ensure all patient paperwork is complete and accurate, providing a smooth check-in process.
Patient Care Representative
CareNow Urgent Care
10.2023 - 04.2024
- Checked in patients efficiently and answered phone calls, providing information or referring queries to appropriate personnel
- Verified insurance information in a timely and accurate manner
- Completed the Daily Balance Checklist at the end of each shift, ensuring all forms of payment were accounted for and documented
- Reviewed patient paperwork to ensure completeness and collected necessary insurance/demographic information.
Digital Personal Shopper
Walmart
07.2023 - 09.2023
- Fulfilled online customer orders by preparing, packaging, and ensuring accuracy
- Provided high-quality service by making product substitutions when required and consulting with customers
- Adhered to company standards for quality and efficiency.
Client Relationship Consultant 2
U.S. Bank
08.2022 - 03.2023
- Built relationships with clients through proactive communication and scheduled follow-ups to address financial goals
- Designed personalized financial portfolios, focusing on a digital-first approach
- Identified and addressed client needs, demonstrating digital products to enhance customer experience.
VIP Contact Center Agent
Mandalay Bay Casino/MGM Resort International
01.2015 - 08.2022
- Managed high-volume calls and facilitated various reservations, ensuring compliance with policies
- Served as a relief supervisor/lead, supporting team members and maintaining exceptional customer service standards.
Education
Northwest College, Mojave High School
Skills
Technical Skills
- Proficient in Microsoft Word, Outlook, and other Microsoft Office applications
- Experienced with data entry and multi-line phone systems
- Certified cash handler
- Proficient in the Experity program
- Typing speed of 45 WPM
Language Skills
- Fluent in Spanish
Customer Service and Administration
- Skilled in customer service and administrative support
- Experience with patient management and front desk precepting
- Effective at staff development and interpersonal communication
Urgent Care Front Desk Skills
- Knowledgeable in patient registration procedures
- Experienced with insurance and Medicaid verification
- Skilled in handling confidential patient information (HIPAA compliance)
- Ability to manage patient flow and triage
- Assists in various clinic needs as required
- Excellent problem-solving and crisis management skills
Honors And Achievements
- Mandalay Bay Employee of the Month Nomination (March 2014).
- Aspire Graduate, Spring 2015.
Timeline
Front Desk Preceptor
CareNow Urgent Care
04.2024 - Current
Patient Care Representative
CareNow Urgent Care
10.2023 - 04.2024
Digital Personal Shopper
Walmart
07.2023 - 09.2023
Client Relationship Consultant 2
U.S. Bank
08.2022 - 03.2023
VIP Contact Center Agent
Mandalay Bay Casino/MGM Resort International
01.2015 - 08.2022
Northwest College, Mojave High School
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