Karen Escobar
Bentonville,AR
Summary
Dedicated, ambitious, and self-motivated restaurant manager with 5 years’ assistant managerial experience and excellent customer service skills. Professional, composed, and reliable shift leader with strong interpersonal skills, flexibility in the face of busy operations and shifting priorities, and passion for process improvement. Collaborative customer relations expert with successful track record of overseeing dining area maintenance and leading promotional events..
Overview
6
6
years of professional experience
Work History
Front of House Manager
Azul Tequila Mexican Cuisine
06.2018 - 03.2024
- Enhanced customer satisfaction by implementing effective front of house management strategies.
- Developed strong relationships with guests, addressing complaints promptly and ensuring a positive dining experience.
- Collaborated with executive chef to develop new menu items that catered to diverse clientele tastes.
- Managed cash handling procedures, reconciling daily sales reports, and maintaining accurate records for financial reporting purposes.
- Reduced wait times for customers by optimizing seating arrangements and implementing effective table management practices.
- Trained new hires on company policies, procedure, s as well as proper food handling techniques which resulted in reduced turnover rates.
- Handled reservation system proficiently utilizing guest information in order to enhance their overall dining experience.
- Partnered with back-of-house management in order to maintain seamless communication between teams, ensuring a smooth dining experience for guests.
Server Trainer
Azul Tequila Mexican Cuisine
06.2018 - 03.2024
- Enhanced customer satisfaction by providing efficient and friendly service during peak hours.
- Streamlined server training process for improved employee retention and quicker onboarding.
- Collaborated with kitchen staff to ensure timely delivery of meals, maintaining a high level of guest satisfaction.
Cashier
La Villita Super Market
03.2018 - 06.2018
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Education
High School Diploma -
Rogers High School
Rogers, AR05.2016
Skills
- Restaurant Operations
- Training and coaching
- POS system operations
- Service prioritization
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Front of House Manager
Azul Tequila Mexican Cuisine
06.2018 - 03.2024
Server Trainer
Azul Tequila Mexican Cuisine
06.2018 - 03.2024
Cashier
La Villita Super Market
03.2018 - 06.2018
High School Diploma -
Rogers High School
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