Summary
Overview
Work History
Education
Skills
Languages
Accomplishments
Timeline
Generic

Karen Escobar

Alexandria,VA

Summary

Adept at spreadsheet management and fostering strong interpersonal relationships, I significantly enhanced patient communication and operational efficiency at One Endodontics. Meticulous and systematic Administrative Assistant skilled in organizing, planning and managing daily clerical needs. Bringing solid expertise in coordinating documents, reports and records, handling correspondence and managing deliveries. Skilled in digital, oral and written communication, team leadership and relationship-building.

Overview

6
6
years of professional experience

Work History

Administrative Assistant/Marketing Coordinator

One Endodontics
Falls Church, VA
08.2024 - Current
  • Controlled challenging conflicts that arose with patients by using effective communication strategies and problem solving techniques.
  • Translated the doctor's treatment plan in a way that is clear and concise.
  • Presented insurance coverage and drove patient acceptance of financial arrangements before starting treatment or scheduling.
  • Provided post-op instructions for each procedure. Independently translated these forms in Spanish as well for our Hispanic patients.
  • Coordinated with billing department for any discrepancies encountered during registration process.
  • Routinely did post-op calls to all patient's the next day after treatment and checked on the completion of final reports being sent to referred providers daily.
  • Managed office operations, such as scheduling meetings and coordinating event planning with existing and prospective referring doctors.
  • Documented all activity and expense reports for marketing purposes.

Treatment Coordinator

Alexandria Orthodontics
Alexandria, VA
08.2022 - 08.2024
  • Consistently display strong organizational skills in managing patient schedules, coordinating appointments, and ensuring smooth work flow in the practice.
  • Shown meticulous attention to detail in maintaining accurate patient records, verifying insurance information, and ensuring compliance with treatment protocols.
  • Demonstrate a genuine concern for patients’ well being and comfort, exhibit empathy and compassion in addressing their concerns and providing support throughout their orthodontic journey.
  • Provide exceptional verbal and written communication skills of the Orthodontist diagnosis to both the patient and dental providers.
  • Actively participate in team meetings and contribute ideas for improving patient care and practice operations.
  • Continued education by participating in professional development opportunities, such as seminars and online courses to stay updated on the latest developments in orthodontic treatment techniques.

Admitting Clerk

Capital Healthcare
Alexandria, VA
06.2019 - 08.2023
  • Scanned documents into EHR system as needed.
  • Transmitted medical records and other correspondence by mail, e-mail, or fax.
  • Answered telephones and directed calls to appropriate medical or adminstrative staff.
  • Verified patient information and collected necessary documents to complete admission process.
  • Complied with HIPAA guidelines when handling confidential patient information at all times.
  • Prepared reports, invoices, letters, or medical records using word processing, spreadsheet, or other software applications.
  • Scheduled tests, lab work or x-rays for patients based on physician orders.
  • Assisted patients in completing insurance forms and other paperwork related to admission.
  • Verified third party payer contracts to ensure maximum reimbursement was received for services provided.
  • Greeted and registered new patients, checked for accuracy of demographic information, updated existing records.
  • Ordered and maintained supply inventory for medical office.

Education

Associate of Science - Radiology

Montgomery College
Rockville, MD
05-2018

Skills

  • Spreadsheet management
  • Strong interpersonal skills
  • Problem-solving
  • Appointment scheduling
  • Typing proficiency
  • Account management
  • Travel planning
  • Workflow optimization
  • Multi-line telephone system operation
  • Decision-making
  • Analytical thinking
  • Problem resolution
  • Customer relations
  • Good Telephone Etiquette
  • Organization and time management
  • Supervision and leadership
  • Organization
  • Self-motivation

Languages

Spanish
Professional

Accomplishments

  • Drove patient acceptance to above 65% my first year as a treatment coordinator.
  • Promoted within the first three months of employer to a supervisor.
  • Increased Google reviews from 98 to over 200 within the 1st 6 months of employment at 1Endodontics.

Timeline

Administrative Assistant/Marketing Coordinator

One Endodontics
08.2024 - Current

Treatment Coordinator

Alexandria Orthodontics
08.2022 - 08.2024

Admitting Clerk

Capital Healthcare
06.2019 - 08.2023

Associate of Science - Radiology

Montgomery College

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Karen Escobar