Karen Escobar
Administrative Asssitant
Chicago,IL
Summary
Committed to providing exceptional administrative expertise, leveraging active skills in database development and maintenance. Demonstrated ability to establish and maintain efficient organizational and filing systems. Dedicated to offering top-level support to a dynamic and expanding company. Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
13
13
years of professional experience
Work History
Customer Service Specialist
The Virtual Call Center, Inc
Chicago
01.2023 - 08.2023
- Handled a high volume of 100 phone calls daily from various locations, maintaining exceptional customer service standards.
- Demonstrated exceptional transferable skills and technical acumen to effectively serve customers from diverse Fortune 200 companies.
- Utilized strong interpersonal skills to foster positive customer relationships, and deliver prompt and accurate assistance.
- Implemented efficient problem-solving techniques to address customer inquiries and resolve issues in a timely manner.
- Collaborated with cross-functional teams to ensure seamless customer experiences, and exceed service level expectations.
Licensed Sr. Service Representative
HUB International
Chicago
08.2018 - 11.2022
- Successfully managed and resolved 250 inbound calls from new and existing insurance customers, providing expert consultation, exceptional customer service, and policy writing for home and auto coverage.
- Proficiently processed insurance endorsements and responded to inquiries, ensuring accuracy and efficiency.
- Proactively delivered comprehensive services for home and auto insurance policies, meeting client needs, and exceeding expectations.
- Led a high-performing team in coordinating smooth transitions of insurance coverage for existing customers during a book roll campaign, resulting in an impressive $2 million in sales.
- Efficiently managed and responded to general insurance requests and inquiries via the company's mailbox system.
- Conducted a thorough analysis of the database for the insurance line of business to maintain data accuracy and integrity.
- Mentored and trained incoming team members on the effective utilization of agency management systems (EPIC), fostering their professional growth and success in their respective roles.
Call Center Team Trainer
HUB International
Chicago
08.2018 - 04.2019
- Provide support and mentoring for new employees while conducting an evaluation and identifying sections where improvements are needed.
- Collaborate with the company's management to identify training needs, and schedule appropriate training sessions for employees.
- Developed training materials for onboarding new team members at HUB International.
Billing Coordinator
Allied Benefit Systems
Chicago
10.2017 - 01.2018
- Conducted thorough analysis of billing data for over 200 accounts, identifying and resolving any errors to ensure accuracy.
- Generated itemized statements, bills, and invoices, accurately recording amounts due for items purchased or services rendered.
- Assumed responsibility for reviewing invoices prior to monthly mailings, ensuring completeness and correctness.
Document Processor
J.P. Morgan
Chicago
04.2017 - 10.2017
- Assemble documents by removing physical breaks, staples, and placing categorical dividers.
- Extract checks, money orders, or cash from assembled documents.
- Prepare documents for scanning into database.
- Maintain a facility that is organized and meets quality standards at all times.
Personal Assistant
Illinois Department of Human Services
Chicago
09.2010 - 07.2017
- Assist clients with cleaning and sanitizing of household and laundry.
- Maintain scheduling for client's doctor appointments.
- Assist with preparation of breakfast, lunch and dinner.
- Provide health advice to client for better health practices.
Receptionist/Administrative Assistant
Anchor Realty Ltd
Greater Chicago Area
12.2011 - 06.2012
- Serve visitors by greeting, welcoming, directing and announcing to appropriate personnel.
- Answer, screen, and forward incoming calls while providing basic information as needed.
- Collect rental payments and distribute rent receipts.
- Update rental payments, appointment calendars and schedule appointments/meetings.
- Perform other clerical duties such as photocopying, collating, sorting mail, and faxing.
Education
Health Information Technology - Medical Billing & Coding
CHICAT - Chicago Center For Arts And Technology
Chicago, IL06.2025
Networking/IT - Computer Systems Networking and Telecommunications
Computer Systems Institute
Chicago, IL07-2014
Business Information Systems -
Ashford University
Chicago, IL01.2013
Some College (No Degree) -
Richard M. Daley
Chicago, ILSkills
- Data processing
- Email management
- Property and casualty insurance
- Customer service
- Problem resolution
- Call center experience
- Telephone etiquette
- Complaint handling
- Data entry
- Typing 50 wpm
- Adaptability and flexibility
- Critical thinking
- Customer relations
- Excellent written and oral communication
Awards
Honor Roll Student (CSI)
References
References available upon request.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Customer Service Specialist
The Virtual Call Center, Inc
01.2023 - 08.2023
Licensed Sr. Service Representative
HUB International
08.2018 - 11.2022
Call Center Team Trainer
HUB International
08.2018 - 04.2019
Billing Coordinator
Allied Benefit Systems
10.2017 - 01.2018
Document Processor
J.P. Morgan
04.2017 - 10.2017
Receptionist/Administrative Assistant
Anchor Realty Ltd
12.2011 - 06.2012
Personal Assistant
Illinois Department of Human Services
09.2010 - 07.2017
Health Information Technology - Medical Billing & Coding
CHICAT - Chicago Center For Arts And Technology
Networking/IT - Computer Systems Networking and Telecommunications
Computer Systems Institute
Business Information Systems -
Ashford University
Some College (No Degree) -
Richard M. Daley