Karen Espin
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals, as well as being self-motivating and being a quick learner.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Customer Service Representative / Store Manager
LoanStar Title Loans
02.2016 - Current
- Ability to multi-task in a fast paced environment
- Ability to keep up with company promotions
- Ability to demonstrate excellent listening skills to verify and process new applications for title loans
- Ability to get job done with or without manager supervision in timely manner
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Make collection calls daily to decrease debt amounts
- Greet customers in courteous manner
- Reduced outstanding receivables by consistently following up on overdue payments and negotiating payment arrangements.
- Handle large amounts of cash
- Handle Vehicle Titles
- Ability to process in and out of state title transfers
- Ability to process title applications to send to DMV
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Reviewed vendor invoices for appropriate documentation and validity prior to payment.
- Assisted in month-end closing procedures, ensuring all invoices were processed on time to reflect accurate financial statements.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
Sales Associate/Cashier
Macy's
06.2015 - 11.2015
- Responsible for reaching and exceeding sales quota on a daily shift
- Skilled in greeting customers in courteous manners and offering to assist with shopping needs and wants
- Able to locate and suggest products customers desire
- Interact in team meetings in the morning
- Provide excellent customer service in English and Spanish
- Handle Cash drawers during opening and closing shift
Education
High School Diploma -
Davis High School
Houston, TX06.2015
High School Diploma -
Nimitz High School
Houston, TX05.2012
Skills
- Bilingual ( English, Spanish)
- Customer Service Management Experience
- Efficient Alpha-numeric Data Entry
- Collections Call center experience
- Computer proficiency
- Invoice processing
- Payment posting
- Employee training
- Vendor invoice processing
- Typing speed of 75 WPM
Certification
Texas State Notary Exp: Aug. 2026
Assessments
- Data entry: Accuracy, Highly Proficient, 01/01/21, Entering data quickly and accurately
- Customer service, Proficient, 03/01/21, Identifying and resolving common customer issues
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Customer Service Representative / Store Manager
LoanStar Title Loans
02.2016 - Current
Sales Associate/Cashier
Macy's
06.2015 - 11.2015
High School Diploma -
Nimitz High School
High School Diploma -
Davis High School
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