Summary
Overview
Work History
Education
Skills
Timeline
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Karen Espinoza

Louisville,KY

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

17
17
years of professional experience

Work History

Sales Floor Supervisor

JCPenney
11.2009 - Current
  • Developed strong and lasting rapport to improve customer service and retain valued clients.
  • Resolve customer issues and concerns while following company policies and legal requirements.
  • Motivated sales team to exceed sales quotas through friendly competition and other incentive programs.
  • Partnered with operations team to achieve company revenue and profit goals.
  • Taught salespeople to close deals and improve sales performance to increase revenue for company.
  • Marked-down clearance items and relocated merchandise to proper store areas.
  • Educated staff on strategies for handling difficult customers and challenging situations.
  • Maintained clean, adequately stocked, and organized store by streamlining daily operations and introducing new procedures.
  • Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
  • Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
  • Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
  • Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
  • Manage merchandise standards through Put to Fixture, set and visual process execution.
  • Oversee efficient, and clean recovery standards.
  • Overcame objections and closed sales while following company policies and legal requirements.

Real Estate Agent

Schuler Bauer
07.2006 - Current
  • Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
  • Negotiated, facilitated, and managed real estate transactions.
  • Communicated with clients to understand property needs and preferences.
  • Maintained connections with clients to encourage repeat business and referrals.
  • Advised clients on market conditions and property value for informed decision-making.
  • Presented purchase offers to sellers for consideration.
  • Developed and maintained relationships with clients through networking, postcards, and cold calling.
  • Advertised client properties through websites, social media, and real estate guides.
  • Reviewed market research data and changed sales plans accordingly.
  • Marketed and sold property for clients by hosting open houses and advertising online and in print.
  • Wrote listings detailing and professionally highlighting property features to increase sales chances.
  • Liaised between buyers and sellers to provide positive experiences for both parties.
  • Reviewed and executed confidential documents, contracts and disclosures.
  • Established positive flow of communication with agents, clients, attorneys and personnel involved in closing transactions.
  • Reviewed property listings, interviewed potential clients, accompanied clients to properties and effectively communicated condition of sales.
  • Coordinated appointments to show tenants and buyers prospective homes.
  • Prepared and presented contracts and other legal documents to clients.
  • Negotiated contracts with buyers and sellers to maximize customer savings.
  • Performed home evaluations and developed competitive market analysis for individual homes.
  • Worked closely with clients to facilitate appropriate loans, inspections, and credit reports.
  • Managed scheduled meetings to maintain satisfaction of both buyers and sellers and facilitate smooth purchases.
  • Collaborated with mortgage companies to accurately determine loan and mortgage options for clients.
  • Followed-up escrow process, coordinated contingency removal of property inspection and maintained timely closing of escrow.

Education

No Degree - General Studies

University of Louisville
Louisville, KY

No Degree - Textile And Apparel

Western Kentucky University
Bowling Green, KY

Skills

  • Inventory Control Processes
  • Customer Inquiries
  • Customer Credit Management
  • Safety and Security Enforcement
  • Sales Training
  • Visual Merchandising
  • Adaptable to Changing Demands
  • Product Presentation
  • Delegation and Supervision
  • Corrective Actions
  • Manage Employees
  • Store Reset and Recovery
  • POS Terminal Operation
  • Handling Complaints
  • Area Recovery
  • Organize Inventory
  • Effective Working Relationships
  • Customer Service and Assistance
  • Merchandising operations

Timeline

Sales Floor Supervisor

JCPenney
11.2009 - Current

Real Estate Agent

Schuler Bauer
07.2006 - Current

No Degree - General Studies

University of Louisville

No Degree - Textile And Apparel

Western Kentucky University

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Karen Espinoza