Karen Estes
Baird,TX
Summary
Oversee well-organized and efficient HR operations by balancing organizational targets with compliance and employee demands. Focused on maximizing resource utilization and enhancing performance with forward-thinking approaches. Results-driven professional provides customers with tailored solutions to meet their needs. Successfully establishes relationships with customers and delivers quality service. An agile individual with excellent communication and customer service skills.
Overview
22
22
years of professional experience
Work History
Personnel Manager
Abilene Dermatology & Skin Surgery Center
09.2023 - Current
- Improved employee satisfaction by implementing comprehensive personnel policies and procedures.
- Developed effective onboarding programs for new hires, resulting in smoother transitions into company culture.
- Enhanced talent acquisition efforts through targeted recruitment strategies, attracting top candidates for key positions.
- Streamlined performance evaluation processes with standardized metrics, ensuring consistent feedback and growth opportunities for employees.
- Reduced turnover rates by fostering a positive work environment with regular team-building activities and open communication channels.
- Addressed employee concerns promptly by establishing an accessible grievance resolution process, promoting trust and transparency within the organization.
- Conducted thorough exit interviews to identify areas of improvement in retention strategies and workplace conditions.
- Collaborated with department heads to address staffing needs proactively, optimizing productivity across the organization.
- Streamlined internal communication processes through regular updates on company news, policy changes, and upcoming events.
- Mediated conflict resolution sessions between employees as needed, fostering a harmonious work environment built on mutual respect.
- Monitored labor law developments to ensure timely updates were made to company policies regarding workers' rights and employer responsibilities.
- Facilitated successful policy implementation and enforcement to maintain legal and operational compliance.
Independent Insurance Agent
Kingdom Insurance Group
04.2023 - 09.2023
- Enhanced client satisfaction by providing personalized insurance solutions and excellent customer service.
- Boosted sales revenue by building strong relationships with clients.
- Streamlined internal processes for improved efficiency and productivity.
Assistant
-E Taxidermy
09.2021 - 09.2023
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Managed inventory levels, ensuring optimal stock availability and minimizing overstock situations.
- Rotated merchandise and displays to feature new products and promotions.
Clinical Manager
Abilene Dermatology & Skin Surgery Center
12.2001 - 10.2021
- Supervise 17+ employees across five departments, developing a hard-working, compassionate, and empathetic team of professionals
- Oversee human resource functions, including hiring, performance management, and dispute resolution, attaining 100% employee retention over 2 years
- Created policy and procedure manuals and training documentation, promoting operational alignment
- Coordinate weekly schedules with a proactive mindset, maximizing the number of possible appointments while reducing overtime and ensuring a smooth daily workflow
- Maintain precise records of patient treatment and payment history, ensuring accuracy and precision
- Monitor operations with attention to detail, verifying 100% compliance with federal regulations while preserving the safety of all patients
- Generate strategies for time management, leading to a 90% reduction of overtime over 2 years and increased productivity and efficiency of daily processes.
- Improved patient outcomes by implementing evidence-based clinical practices and protocols.
- Enhanced staff performance through regular training, mentoring, and professional development opportunities.
- Streamlined clinic operations for increased efficiency by optimizing patient flow and appointment scheduling.
- Developed interdisciplinary care plans with input from physicians, nurses, therapists, and other healthcare providers for optimal patient results.
Education
Completed Coursework Towards An Associates Degree - Business
Angelo State University
San Angelo, TXHigh School Diploma -
Baird High School
General Lines Agent - Life, Accident, Health
XCEL Texas Insurance Online Classes
Austin, TX03.2023
Vocational - Cosmetology
Cisco College
Cisco, TX05.2000
Skills
- Office Equipment Operation
- Strong Organizational Skills
- Confidentiality and Data Protection
- Document and File Management
- Multitasking
- Employee Communications
- Typing 49 wpm/99% accuracy and 10-Key Proficiency
- Data Entry, MS Word/Excel, and Google Docs
- Customer Service
- Critical Thinking
- Problem-Solving
- Interpersonal Skills
- Exit Interviews
- Background Checks
- Workforce Planning
- Performance Appraisal
- Staff Development
- Succession Planning
- Recruitment and Hiring
- Human Resources Allocation
- Organizational Development
- Grievance Handling
- Retention Strategies
- Internal Communications
- Onboarding and Orientation
- Employee Relations
- Conflict Resolution
- Training and Development
- Time Management
- Performance Management
- Employee Recognition
- Labor Law Compliance
- Staff Management
- Confidential Document Control
- Employee Handbook Development
- Compliance
- Employment Record Verification
- Human Resources Operations
- Health and Safety Programs
- Account Management
- Client Relations
- Policy Renewals
- Leads Prospecting
- Client Retention
- CRM Software
- Customer Follow-Up
- Product and Service Explanations
- Strong Manual Dexterity
- Chemical Mixing and Application
- Issue Resolution
- Active Listening
- Relationship Building
- Product Upselling
- Customer Satisfaction
- Employee Performance Reviews
- Personnel Record Management
- Employee Onboarding
- Rewards Programs
- Personnel Conflict Resolution
- Complaint Management
- Workplace Safety
- Managing Employee Relations
- Program Modification
- Administering Disciplinary Procedures
- Accident Investigations
- Exit Interviews and Processes
- Partnership Cultivation
- Quotes and Sales
- Quote Information
- Agent Support
- Medicare Compliance
- Regulatory Compliance
- Licensing Requirements
- Information Updates
- Patient Profiles
- Market Services
- Insurance Eligibility
- Customer Service and Assistance
- Benefits Explanations
- Sell Policies
Websites
Volunteer Experience
- MEAL DELIVERY TO HOME-BOUND RESIDENTS - Meals-On-Wheels, Abilene, TX
- RED COAT AGENT - Chamber of Commerce, Abilene, TX
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
YOU ARE GOING TO BE "TOO MUCH" FOR CERTAIN PEOPLE,
-TOO COMMITTED, TOO STRONG, -TOO OPINIONATED,
BUT YOU WILL BE A BLESSING FOR THE RIGHT PEOPLE.
Ed Mylett
Timeline
Personnel Manager
Abilene Dermatology & Skin Surgery Center
09.2023 - Current
Independent Insurance Agent
Kingdom Insurance Group
04.2023 - 09.2023
Assistant
-E Taxidermy
09.2021 - 09.2023
Clinical Manager
Abilene Dermatology & Skin Surgery Center
12.2001 - 10.2021
Completed Coursework Towards An Associates Degree - Business
Angelo State University
High School Diploma -
Baird High School
General Lines Agent - Life, Accident, Health
XCEL Texas Insurance Online Classes
Vocational - Cosmetology
Cisco College
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