Summary
Overview
Work History
Education
Skills
Timeline
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Karen Fanjoy

Corinna,ME

Summary

Multi-tasking Veterinary Receptionist known for being compassionate, professional and dependable. Skilled in customer service, record keeping and appointment scheduling. Pursuing a position where well-honed office skills will be appreciated. Described as a hardworking Veterinary office assistant bringing top-notch abilities in reception and clerical work. Equipped to handle fast-paced office operations with continuous flow of patients and assignments. Meticulous in completing assignments and always ready to help team members.

Overview

24
24
years of professional experience

Work History

Restaurant Owner

Family House Of Pizza
08.2022 - Current
  • Set employee schedules, delegated work, and monitored food quality and service performance.
  • Maintained positive relationships with local community and government officials.
  • Ensured compliance with all health department regulations, maintaining a safe environment for both employees and patrons alike.
  • Effectively managed payroll responsibilities while adhering to budgetary constraints, promoting cost-effective staffing practices across all shifts.
  • Streamlined back-of-house processes for improved kitchen efficiency, resulting in faster order preparation times without compromising quality standards.
  • Mentored and developed staff members, fostering an environment that promoted professional growth within the team.
  • Established strong vendor relationships for the consistent sourcing of fresh ingredients at competitive prices.
  • Led restructuring of restaurant menu and interior design, resulting in increased customer satisfaction and profits.
  • Analyzed sales data to identify trends for informed decision-making related to menu adjustments or operational changes.
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
  • Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
  • Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.

Veterinary Receptionist

Brewer Veterinary Clinic
04.2016 - 08.2022
  • Facilitated smooth daily operations by answering incoming calls, directing inquiries, and taking messages for veterinarians as needed.
  • Provided compassionate support during difficult situations such as end-of-life decisions or emergency visits, establishing trust with clients.
  • Assisted veterinarians in providing timely care to patients through effective communication and coordination of services.
  • Assisted in training new staff members on reception procedures and software systems, contributing to overall team success.
  • Triaged incoming patients to determine treatment needs and urgency of care.
  • Contributed to positive work environment through excellent teamwork and collaboration with staff members.
  • Promoted clinic services and products through knowledgeable recommendations to pet owners based on their specific needs.
  • Maintained confidentiality of sensitive client information while handling financial transactions accurately.
  • Increased accuracy of medical records by diligently updating patient information during each visit.
  • Ensured timely follow-up on outstanding invoices, improving overall collection rates within our clinic.
  • Demonstrated commitment to ongoing professional development by attending relevant training sessions and seminars, staying current on industry best practice
  • Completed patient referrals to other medical specialists.
  • Checked patient insurance, demographic, and health history to keep information current.
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Helped patients complete necessary medical forms and documentation..
  • Organized and maintained patient chart filing system to promote quick data finding for staff.
  • Assisted with processing medical insurance claims and payments.
  • Managed office bookkeeping with insurance billing and patient payments.

Veterinary Receptionist/Office Manager's Assistant

Broadway Veterinary Clinic
07.2000 - 04.2016


  • Facilitated smooth daily operations by answering incoming calls, directing inquiries, and taking messages for veterinarians as needed.
  • Provided compassionate support during difficult situations such as end-of-life decisions or emergency visits, establishing trust with clients
  • Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
  • Managed office bookkeeping with insurance billing and patient payments.
  • Processed medical insurance claims and payments.
  • Completed administrative patient intakes with case histories, insurance information and mandated forms.
  • Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
  • Organized and maintained patient chart filing system to promote quick data finding for staff.
  • Received and routed laboratory results to correct clinical staff members.
  • Printed prescription requests and queries in compliance with practice protocol.
  • Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Coordinated special events such as vaccination clinics or educational seminars, promoting community engagement with the veterinary practice.
  • Demonstrated commitment to ongoing professional development by attending relevant training sessions and seminars, staying current on industry best practices.
  • Monitored inventory levels and placed orders for office supplies when needed, ensuring uninterrupted daily operations.
  • Boosted clinic revenue with accurate billing and invoicing procedures.
  • Cultivated strong relationships with local pet-related businesses to enhance referral networks for the clinic.
  • Ensured timely follow-up on outstanding invoices, improving overall collection rates within the clinic.
  • Streamlined office operations for increased efficiency by organizing files and maintaining a clean reception area.
  • Increased accuracy of medical records by diligently updating patient information during each visit.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Greeted pet parents with warm smile and pleasantly asked for sign-ins upon arrival.
  • Maximized appointment availability by effectively coordinating schedules between multiple veterinarians and clients.
  • Assisted in training new staff members on reception procedures and software systems, contributing to overall team success.
  • Triaged incoming patients to determine treatment needs and urgency of care.

Education

Advanced Sports Medicine

University of Maine
Orono, ME

Skills

  • Teamwork and Collaboration
  • Telephone Etiquette
  • Prioritization
  • Compassionate Care
  • Billing and Invoicing
  • Electronic Medical Records Management
  • Office Administration
  • Insurance Verification
  • Claim Forms
  • HIPAA Compliance
  • Data Entry
  • Patient Billing

Timeline

Restaurant Owner

Family House Of Pizza
08.2022 - Current

Veterinary Receptionist

Brewer Veterinary Clinic
04.2016 - 08.2022

Veterinary Receptionist/Office Manager's Assistant

Broadway Veterinary Clinic
07.2000 - 04.2016

Advanced Sports Medicine

University of Maine

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Karen Fanjoy