Karen Fargas
Flower Mound,TX
Summary
Focused customer service professional dedicated to meeting and exceeding customer expectations by delivering industry-leading support. Skilled in handling inbound and outbound calls, online requests and emails with good problem-solving, multitasking and research abilities. Background in the field roles with high-volume customer demands.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Collect Officer
Fcc Finance
Plano, TX
2024 - Current
- Assisted in daily operational tasks to ensure smooth workflow and efficiency.
- Collected past due payments from home improvement and debt settlement.
- Settle with 3rd party regarding client amount.
- Work on charge off account and recovery
- Engaged in problem-solving to address customer inquiries and resolve issues promptly.
- Deescalated calls regarding double payment, worked on emails and UCC’s.
Customer Care Specialist
CoServ
Corinth
04.2023 - 08.2024
- Move and transfer start their electric and gas services.
- Answer call provide there information online and on email explain what is the fees and deposit if needed, set up services on specific day.
- De-escalate call due to a error on our side or there behalf.
- Provided timely responses to customer questions and complaints in a professional manner.
- Correspondence Assisted customers with inquiries about products and services via phone, email, and chat.
Education
High School Diploma - undefined
Flower Mound High School
Flower Mound, TX12.2020
Skills
- Restaurant Experience
- Customer Service Experience
- Collecting Experience
- Cash Handling
- Front Desk
- Visible learner
- Typing
- Bilingual
- Microsoft Word
- Customer service
- Time management
Certification
Driver's License
Languages
Spanish
English
Personal Information
Driving License: Driver's License
Timeline
Customer Care Specialist
CoServ
04.2023 - 08.2024
High School Diploma - undefined
Flower Mound High School
Collect Officer
Fcc Finance
2024 - Current