KAREN FAULK
Prattville
Summary
Proficient Unit Secretary with over seven years of experience in medical office administration. Skilled in managing patient information, providing exceptional customer service, and supporting healthcare professionals to enhance operational efficiency.
Overview
31
31
years of professional experience
Work History
Unit Secretary
PRATTVILLE BAPTIST HOSPITAL
Prattville
05.2018 - Current
- Scheduled appointments and ensured efficient patient flow within the facility.
- Assisted medical staff with administrative tasks and clerical support.
- Maintained inventory of office supplies and medical materials for departments.
- Communicated effectively with patients, families, and healthcare professionals daily.
- Handled phone calls, relayed messages, and directed inquiries to appropriate personnel.
- Organized patient information using electronic health record systems efficiently.
- Supported compliance with hospital policies and procedures in daily operations.
- Managed the front desk area ensuring neatness at all times.
- Provided clerical support including filing, faxing, photocopying and data entry of patient information into electronic health record systems.
- Greeted visitors and patients in a courteous and friendly manner.
- Answered telephone calls promptly and directed them to appropriate personnel or departments.
- Answered phone calls to provide assistance, information, and medical personnel access.
- Assisted nursing staff with administrative tasks such as scheduling appointments, ordering supplies and preparing charts.
- Managed unit call reception and routed calls to correct department.
- Provided patient information to facilitate timely admissions and discharges.
- Collected discharge summaries from nurses or physicians before release of patients from the facility.
- Scheduled and confirmed patient appointments for diagnostic, surgical, and consultation services.
- Scheduled diagnostic tests and procedures for patients according to established protocols.
- Conducted follow-up phone calls to discharged patients regarding their care after leaving the hospital.
- Prepared and processed medical forms, documents, and reports, maintaining high accuracy.
- Entered patient information into hospital databases with attention to detail and accuracy.
COMMUNICATION SUPERVISOR/HEAD OF RECORDS
MILLBROOK POLICE DEPARTMENT
Millbrook
05.1995 - 06.2016
- Developed communication strategies for community engagement initiatives.
- Managed internal and external communications for the police department.
- Trained staff on effective communication practices and protocols.
- Provided emergency response information to callers.
- Developed and implemented effective internal communications strategies to ensure timely delivery of key messages.
- Evaluated existing procedures and recommended changes or improvements where necessary.
- Smoothed transition from one shift to next to maintain continuity of communication.
- Made quick determinations about nature and needs of each caller.
- Developed plans or materials to communicate organizational activities beneficial to environment, public safety or other important social issues.
Education
High School Diploma -
AUTAUGA COUNTY HIGH SCHOOL
Prattville, AL06-1977
Skills
- Electronic health records
- Appointment scheduling
- Medical terminology
- Inventory management
- Data entry
- Regulatory compliance
- Customer service
- Administrative support
- Problem solving
- Attention to detail
- Telephone reception
- Unit secretary training
- Patient scheduling expertise
- Medical office administration
- HIPAA compliance
- Follow-up appointment scheduling
Timeline
Unit Secretary
PRATTVILLE BAPTIST HOSPITAL
05.2018 - Current
COMMUNICATION SUPERVISOR/HEAD OF RECORDS
MILLBROOK POLICE DEPARTMENT
05.1995 - 06.2016
High School Diploma -
AUTAUGA COUNTY HIGH SCHOOL