Karen Federlein
Covington,KY
Summary
I am often the first point of contact for employee-related issues at my various employer groups. I am a trusted advisor to the HR Director when dealing with life changing employee issues. (For example and employee with a life threatening medical condition that the employer does not want to know the details of). I am adept at successfully solving complex problems. I am extremely knowledgeable of employee benefits packages including insurance, and employee assistance programs.
Overview
34
34
years of professional experience
Work History
Employee Benefits Account Manager/Insurance Agent
Mathie Benefits
05.1990 - Current
- Educated clients on industry trends, regulatory updates, and best practices in employee benefits management.
- Developed strong relationships with clients by providing consistent communication and support.
- Coordinated open enrollment meetings for clients, ensuring employees were well-informed about their benefit options.
- Collaborated with sales team to identify potential new business opportunities and strategize ways to secure them.
- Worked closely with carriers to resolve claims disputes or billing issues on behalf of clients in a timely manner.
- Enhanced client satisfaction by addressing and resolving employee benefits issues promptly and professionally.
- Provided exceptional service through responsiveness and thorough follow-up on outstanding items related to account management activities.
- Managed complex projects involving multiple stakeholders, resulting in successful implementations of new benefit programs or system upgrades.
- Evaluated vendor performance and made recommendations for changes when necessary to improve the overall client experience.
- Negotiated favorable terms with carriers to ensure cost-effective benefits packages for clients.
- Organized regular training sessions for staff members on topics related to employee benefits management, keeping the team up-to-date with industry developments.
- Served as a trusted advisor to clients on all aspects of employee benefit plan design, compliance, and administration.
- Streamlined the renewal process for employee benefits, making it more efficient and effective for both clients and carriers.
- Assisted HR departments in developing clear and concise employee communications materials regarding their benefits programs.
- Analyzed market data to provide insightful recommendations on plan design changes that met client needs while remaining competitive within the industry.
- Proactively identified areas where additional support could enhance client satisfaction, leading to increased retention rates.
- Conducted regular account reviews to evaluate the effectiveness of benefit plans and recommend improvements.
- Collaborated with internal departments, such as underwriting or finance, to ensure seamless delivery of employee benefits services to clients.
- Oversaw open enrollment process.
- Evaluated different providers offering range of services, coverages and plan options to pick optimal choice.
- Educated new hires about different benefit plans.
- Directed and controlled medical, dental, and vision benefit packages.
- Expedited benefit delivery by establishing working relationships with benefit providers.
Education
Bachelor of Arts - Political Science
University of Cincinnati
Cincinnati Ohio05.1983
Associate of Science - Criminal Justice
University of Akron
Akron, Ohio05.1981
Skills
- Benefits Administration
- Sales Support
- Financial Acumen
- HIPAA Compliance
- Employee benefits administration
- Open enrollment coordination
- Vendor Relationship Management
- Employee Relations
Timeline
Employee Benefits Account Manager/Insurance Agent
Mathie Benefits
05.1990 - Current
Bachelor of Arts - Political Science
University of Cincinnati
Associate of Science - Criminal Justice
University of Akron
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