Karen Ferrel
Phoenix,AZ
Summary
Dynamic and dedicated professional with a proven track record at Casa De Primavera, excelling in customer service and teamwork. Recognized for enhancing guest satisfaction through effective problem-solving and exceptional communication. Skilled in training staff and maintaining high cleanliness standards, fostering a positive environment that promotes collaboration and dependability.
Overview
15
15
years of professional experience
Work History
Social Service Community
Casa De Primavera
1617 N 45th Ave Phoenix Az 85035
04.2015 - 05.2026
- . Serve food to the elderly guests of the house.
- Maintain a good atmosphere of coexistence with them.
- Help your daily needs in your rooms.
- Give them an atmosphere of joy and keep them company in their solitude.
- Help in the kitchen to cook and serve everything once it is ready.
Housekeeping Supervisor
HSP Services Llc
Phoenix, AZ
06.2018 - 11.2022
- Collaborated with front desk staff to address guest concerns promptly, promoting an atmosphere of exceptional customer service.
- Enhanced team productivity by providing comprehensive training on proper cleaning techniques and equipment use.
- Contributed to the hotel''s reputation for excellence by consistently meeting or exceeding cleanliness benchmarks set by the brand.
- Adapted quickly to changing priorities or emergencies in order to maintain seamless daily operations without compromising guest experience or satisfaction.
- Reduced linen waste and laundry costs with careful monitoring of usage and effective communication with staff members.
- Evaluated employee performance and developed improvement plans.
- Managed scheduling, payroll, and performance evaluations for housekeeping staff, fostering a positive work environment that encouraged professional growth.
Housekeeping Supervisor
Holiday Inn Hotel Sandton
3220 S 48th Phoenix Az 85040
03.2011 - 06.2017
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Placed orders for housekeeping supplies and guest toiletries.
- Communicated repair needs to maintenance staff.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Worked with front desk to respond promptly to all guest requests.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Ensured timely completion of daily tasks, leading to an increase in positive guest feedback regarding room cleanliness.
- Completed schedules, shift reports, and other business documentation.
- Increased employee performance through effective supervision and training.
- Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
- Maintained a high level of quality control through regular inspections, resulting in consistent adherence to hotel standards.
- Managed laundry sorting, washing, drying, and ironing.
Education
Lic En Derecho -
Centro Universitario De Ciudad Juárez
Avena 8611,granjero 8269010.2010
Ingles -
El Paso Community College
El Paso, TX04.2010
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Flexible and adaptable
- Dependable and responsible
- Multitasking
- Multitasking Abilities
- Excellent communication
- Organizational skills
- Calm under pressure
- Verbal communication
Timeline
Housekeeping Supervisor
HSP Services Llc
06.2018 - 11.2022
Social Service Community
Casa De Primavera
04.2015 - 05.2026
Housekeeping Supervisor
Holiday Inn Hotel Sandton
03.2011 - 06.2017
Lic En Derecho -
Centro Universitario De Ciudad Juárez
Ingles -
El Paso Community College