Summary
Overview
Work History
Education
Skills
Timeline
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Karen Ferrel

Phoenix,AZ

Summary

Dynamic and dedicated professional with a proven track record at Casa De Primavera, excelling in customer service and teamwork. Recognized for enhancing guest satisfaction through effective problem-solving and exceptional communication. Skilled in training staff and maintaining high cleanliness standards, fostering a positive environment that promotes collaboration and dependability.

Overview

15
15
years of professional experience

Work History

Social Service Community

Casa De Primavera
04.2015 - 05.2026
  • . Serve food to the elderly guests of the house.
  • Maintain a good atmosphere of coexistence with them.
  • Help your daily needs in your rooms.
  • Give them an atmosphere of joy and keep them company in their solitude.
  • Help in the kitchen to cook and serve everything once it is ready.

Housekeeping Supervisor

HSP Services Llc
06.2018 - 11.2022
  • Collaborated with front desk staff to address guest concerns promptly, promoting an atmosphere of exceptional customer service.
  • Enhanced team productivity by providing comprehensive training on proper cleaning techniques and equipment use.
  • Contributed to the hotel''s reputation for excellence by consistently meeting or exceeding cleanliness benchmarks set by the brand.
  • Adapted quickly to changing priorities or emergencies in order to maintain seamless daily operations without compromising guest experience or satisfaction.
  • Reduced linen waste and laundry costs with careful monitoring of usage and effective communication with staff members.
  • Evaluated employee performance and developed improvement plans.
  • Managed scheduling, payroll, and performance evaluations for housekeeping staff, fostering a positive work environment that encouraged professional growth.

Housekeeping Supervisor

Holiday Inn Hotel Sandton
03.2011 - 06.2017
  • Conducted regular room inspections to verify compliance with housekeeping standards.
  • Placed orders for housekeeping supplies and guest toiletries.
  • Communicated repair needs to maintenance staff.
  • Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
  • Worked with front desk to respond promptly to all guest requests.
  • Trained and mentored all new personnel to maximize quality of service and performance.
  • Ensured timely completion of daily tasks, leading to an increase in positive guest feedback regarding room cleanliness.
  • Completed schedules, shift reports, and other business documentation.
  • Increased employee performance through effective supervision and training.
  • Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
  • Maintained a high level of quality control through regular inspections, resulting in consistent adherence to hotel standards.
  • Managed laundry sorting, washing, drying, and ironing.

Education

Lic En Derecho -

Centro Universitario De Ciudad Juárez
Avena 8611,granjero 82690
10.2010

Ingles -

El Paso Community College
El Paso, TX
04.2010

Skills

  • Friendly, positive attitude
  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Flexible and adaptable
  • Dependable and responsible
  • Multitasking
  • Multitasking Abilities
  • Excellent communication
  • Organizational skills
  • Calm under pressure
  • Verbal communication

Timeline

Housekeeping Supervisor

HSP Services Llc
06.2018 - 11.2022

Social Service Community

Casa De Primavera
04.2015 - 05.2026

Housekeeping Supervisor

Holiday Inn Hotel Sandton
03.2011 - 06.2017

Lic En Derecho -

Centro Universitario De Ciudad Juárez

Ingles -

El Paso Community College

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Karen Ferrel