Karen Ferrell

Erie Insurance

11.1989 - Current

Maintained compliance with state regulations by keeping up-to-date on laws and policies governing liability insurance.
Coordinated with appraisers and estimators regarding property damage evaluations; this collaboration ensured accuracy in repair cost estimates.
Maintained organized records of claim files, streamlining future reference needs as well as improving overall departmental organization.
Collaborated with medical professionals when assessing bodily injury claims to ensure proper evaluation of injuries sustained during accidents or incidents involving insured parties or third parties involved.
Managed high case volume while maintaining exceptional customer service and attention to detail.
Developed strong relationships with clients, increasing trust and loyalty in our services.
Assisted policyholders in understanding coverage options, helping them make informed decisions about their insurance needs.
Negotiated fair settlements with claimants, ensuring both parties reached a satisfactory agreement.
Enhanced customer satisfaction by effectively managing liability claims and providing timely resolutions.
Conducted comprehensive interviews of witnesses and claimants to gather facts and information.
Delivered exceptional customer service to policyholders by communicating important information and patiently listening to issues.

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