KAREN Figueroa
Paramount,Ca
Summary
I am interested in contributing my work ethics, skills, and knowledge into a company where I can continue to grow and learn all there is to be a successful and a valuable asset to their company. Summary of Qualifications I am a very competent and reliable professional with strong work ethics; I assisted with improving the production process at a nationwide meat distribution organization. I am overseeing the quality of the product being produced in the plant. I have complete knowledge of SOPs, SSOPs, GMP’s, I am ready to learn, I have respect for authority; I am responsible, dependable, punctual; I take pride in my work . Also fluent in English and Spanish (Reading, Writing and Speaking). Customer service experience 4 years + Cashier Experience 2 years + Knowledge of car insurance Experience with answering phones File clerk experience Warehouse experience 7 years. Seasoned Quality Control Inspector with demonstrated history of driving remarkable improvements to quality through hands-on analysis and proactive updates. Leverages skills in product review, quality assessments and report generation to create superlative results. Brings 5 years of experience to product development projects.
Overview
22
22
years of professional experience
Work History
Cashier
Walmart
Pico Rivera, CA
05.2023 - Current
- Greeted customers and answered any questions they had about the store's products and services.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Stocked shelves with merchandise when needed.
- Answered customer inquiries regarding store policies and procedures.
- Conducted price checks for special orders or discounts as requested by customers.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
Uber Driver
Uber
08.2018 - 04.2023
- Delivered goods and services to customers on time and in excellent condition.
- Utilized GPS to optimize routes and continuously meet estimated delivery times.
- Monitored traffic conditions and applied defensive strategies to avoid accidents.
- Offered riders information about local attractions and restaurants.
- Inspected vehicle before and after every trip to assess performance and maintenance requirements.
- Checked vehicle after shift for damage.
- Demonstrated professional conduct with clients to deliver outstanding customer service.
- Interacted with customers pleasantly to meet needs and drive satisfaction.
- Performed activities on time while maintaining regular attendance and punctuality to support scheduling and work coverage.
- Transported clients to specified destinations safely and on-time.
QA/QC Inspector
JBS Swift & Company
Riverside, CA
10.2014 - 09.2019
- To enforce all GMPs
- Overseeing the quality of the product being produced in plant
- Knowledge of SOPs and SSOPs
- Product verification of required specifications prior to shipping
- Knowledge of GMPs and Food Safety
- Equipment calibration
- Inspect equipment prior to star-up , for change-overs, or when handing off to next shift
- Monitor product line settings and document checks and issues found
- Complete periodic line check to determine compliance with product specifications.
- Assessed quality of products and compliance with tolerance standards by inspecting products, components and materials.
- Escalated continuous nonconformity issues to QA Manager for remediation assistance.
- Used tools and gauges to conduct physical and visual inspections.
- Wrote detailed reports outlining performance, quality and defect rates.
Styler/ Machine Operator
JBS Swift & Company
06.2012 - 01.2014
- Set up machines for various jobs to maintain compliance with manufacturing thresholds and waste reduction initiatives.
- Identified and helped resolve nonconforming product issues to support accurate order fulfillment.
- Met or exceeded target of 100% on-time customer shipments with motivational approach to team leadership.
- Detected work-piece defects and machine malfunctions, maintaining apparatus to prevent future issues.
- Lubricated parts and performed minor maintenance to improve machine function.
- Supervised equipment upgrades and modifications.
- Controlled material usage to keep costs low, proactively investigating and resolving discrepancies to minimize waste.
Cashier/Customer Service Rep
EL Pollo Loco
04.2002 - 12.2002
- Operated cash register, collected payments and provided accurate change.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
- Helped customers find specific products, answered questions and offered product advice.
- Worked closely with front-end staff to assist customers.
- Accepted cash and credit card payments, issued receipts and provided change.
- Wrapped items and bagged purchases properly to prevent merchandise breakage.
- Inventoried stock and placed new orders to keep supplies within optimal levels for expected demands.
- Inspected items for damage and obtained replacements for customers.
- Resolved customer complaints and escalated worsening concerns for remediation.
- Maintained professional store appearance by inspecting checkout areas and directing team members in cleaning, trash removal and other actions.
- Increased sales by suggesting specific complementary items to customers.
Education
Downey High School
Downey, CA06.2001
Skills
- Safety protocols
- Confidentiality understanding
- Safe driving techniques
- Passenger support
- Vehicle maintenance
- Communication
- Organizational skills
- Reliable and trustworthy
- Inspection procedures
- Production experience
- Sampling protocols
- Inspection documentation
- Issue escalation
- Reporting and analysis
- Quality control
- Safety procedures
- Product testing
- Reporting and documentation
- Work ethic
Refrences
- Jessica Vallesteros Cell (562)606-6504 Unitrans International Export agent
- Araceli Garcia Cell (714)853-3474 QA Manager/ Production Manager
- Lynda Murray Cell: (559) 588-4030 JBS QA Superviso
Timeline
Cashier
Walmart
05.2023 - Current
Uber Driver
Uber
08.2018 - 04.2023
QA/QC Inspector
JBS Swift & Company
10.2014 - 09.2019
Styler/ Machine Operator
JBS Swift & Company
06.2012 - 01.2014
Cashier/Customer Service Rep
EL Pollo Loco
04.2002 - 12.2002
Downey High School
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