KAREN FLORES GARCIA

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• Advised staff members on effective strategies for working with challenging client behaviors.
• Compiled reports on cases, and submitted them to supervisors as required.
• Counseled clients on available resources within the community that could help meet their needs.
• Facilitated communication between clients, families, caregivers, and other agencies to ensure client needs were met.
• Collaborated with healthcare providers, lawyers, employers, and other stakeholders involved in a client's case.
• Maintained accurate case records and documentation according to agency guidelines.
• Monitored client progress through regular follow-up contacts.
• Successfully met deadlines.
• Conducted initial assessments to determine client eligibility.
• Assisted clients in setting realistic goals, and developing action plans.
• Collected information from clients, and completed paperwork.
• Specialized in preparing U-Visa packages, completed VAWA petitions, and possess a foundational understanding of T-Visas
• Updated documents, notes and progress to INZ Zoom

• Organized client calendars, prepared mailings and handled high call volumes.
• Interviewed clients and obtained vital case information to support associates.
• Entered client data into MYCASE to manage records and customer relationships
• Reviewed client files regularly, consulted attorney and prepared regular status reports to clients and tracked multiple deadlines simultaneously for employer clients.
• Gathered required immigration application documents and assisted with filing.
• Drafted and sent correspondence to clients and assisted clients with documentation acquisition and assembly and completion of forms.
• Proficient in understanding the petition process and its associated procedural steps
• Skilled in handling Freedom of Information Act (FOIA) requests
• Adept at handling Form I-90
• Competent in completing Form I-485 applications, primarily under the Cuban Adjustment Act
• Skilled in U-visa certification request procedures with various police departments and, adept at filing proper forms with USCIS
• Capable of timely submission of form I-765 as per each respective process
• Effective at meeting and managing deadlines

• Sorted incoming mail and directed to correct personnel each day.
• Updated and recorded customer or client information to maintain correct information.
• Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment.
• Greeted and directed visitors to appropriate personnel and answered average of 120 calls daily.
• Answered phone calls, provided information and connected callers to appropriate personnel.
• Pulled and organized requested documentation.
• Maintained front office cleanliness and organized supplies to increase productivity.

• Used proper chemicals and cleaning materials to optimal dilution and cleaned specific surfaces followed client requests
• Cleaned homes following specific and detailed protocols and requests
• Coordinated home cleaning schedule based on client availability and realistic time constraints.

• Demonstrated expertise in identifying and mitigating potential fraud and transaction risks
• Welcomed customers and offered pleasant service during the entire transaction
• Trained employees on cash drawer operation.
• Issued and redeemed money orders and cashier checks.
• Built and maintained client relationships through quality, personalized interactions.
• Entered customer transactions into computers to record transactions and issue computer-generated receipts.
• Kept teller window areas clean, organized and fully stocked.
• Performed currency transaction reports for foreign currency.

• Managed bar area, cocktail design and menu and handled inventory, regulation compliance and customer relationships
• Mastered working in fast paced environment
• Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.