Karen Flores Perez
Edina
Summary
Dynamic professional with over nine years of diverse experience in customer service and administrative roles, recognized for creating welcoming environments and enhancing customer satisfaction. Proven expertise in managing front desk operations and spearheading sales initiatives, consistently driving revenue growth and improving team performance. Skilled in delivering exceptional service, efficiently resolving inquiries, and maintaining meticulous records while thriving under pressure. Bilingual in Spanish with strong communication and problem-solving skills, ready to contribute effectively in fast-paced settings.
Overview
10
10
years of professional experience
Work History
Receptionist and Admin Assistant
MPLS Parking
Minneapolis
07.2023 - Current
- Coordinated front desk functions, ensuring a friendly and professional environment for incoming guests.
- Oversaw call handling processes, ensuring efficient transfer of calls to designated departments.
- Resolved customer inquiries by providing accurate information in a timely manner, ensuring effective communication.
- Executed payment processing and transaction management while ensuring accurate record-keeping.
- Coordinated organizational tasks and delivered essential administrative assistance to enhance workflow.
Lead Sales Associate
Metro By T-Mobile
Fridley
04.2020 - 08.2023
- Led sales initiatives that boosted revenue and customer acquisition rates.
- Trained and mentored junior associates to enhance team performance.
- Developed and implemented customer engagement strategies to improve satisfaction scores.
- Managed inventory and ensured product availability for optimal sales.
- Resolved customer inquiries and complaints, fostering long-term relationships.
Front Desk Agent
Embassy Suites By Hilton
Bloomington
02.2016 - 03.2020
- Delivered exceptional guest service at front desk, enhancing overall guest satisfaction.
- Managed reservations and check-ins, ensuring efficient operations.
- Responded promptly to guest inquiries and resolved complaints, fostering a welcoming environment.
- Collaborated with housekeeping and maintenance teams to address guest needs.
- Maintained accurate records and processed payments, ensuring compliance with hotel policies.
Education
High School Diploma -
Richfield High School
Richfield06.2016
Skills
- Customer Service
- Ability to Multitask
- Fluent in Spanish
- Communication
- Ability to Work Under Pressure
- Strong Problem Solving Skills
Timeline
Receptionist and Admin Assistant
MPLS Parking
07.2023 - Current
Lead Sales Associate
Metro By T-Mobile
04.2020 - 08.2023
Front Desk Agent
Embassy Suites By Hilton
02.2016 - 03.2020
High School Diploma -
Richfield High School