Karen Florez
Brooklyn,NY
Summary
Driven and bilingual professional with a robust background in public safety and customer service, notably with the NYPD. Excelled in de-escalation techniques and public relations, enhancing community trust. Demonstrates exceptional integrity and technological proficiency, ensuring efficient operations and positive outcomes. Skilled in traffic control and fostering productive relationships, contributing to a safer, customer-focused environment.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Auxiliary Police Officer
NYPD
Brooklyn, NY
09.2024 - Current
- Conducted traffic stops when necessary.
- Interacted with the community to build relationships and trust.
- Supported positive relationships between community leaders and general public by demonstrating courteous and cooperative behavior when interacting with citizens and visitors.
- Maintained updated records on criminal activity in assigned area.
- Maintained order during protests or demonstrations.
- Monitored and investigated suspicions persons and situations and unusual activities.
- Assisted in investigations as needed.
- Assisted local police in emergency response situations.
- Maintained safe and secure environments for court proceedings.
Cashier
Panda Express
Queens, NY
10.2021 - Current
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Resolved customer complaints professionally in accordance with company policy.
- Built and maintained productive relationships with employees.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
- Processed customer payments quickly and returned exact change and receipts.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
Education
Criminal Justice
Kingsborough Community College
Brooklyn, NYSkills
- Public safety awareness
- Search and seizure
- De-escalation techniques
- Vehicle operation
- Integrity and honesty
- Traffic control
- Bilingual in Spanish and English
- Excel, Word, PowerPoint, Computer Systems, and Technology
- Well-organized, responsible, and punctual
Languages
Spanish
Elementary
Certification
Auxiliary Police Officer
Timeline
Auxiliary Police Officer
NYPD
09.2024 - Current
Cashier
Panda Express
10.2021 - Current
Criminal Justice
Kingsborough Community College
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