Karen Flowers
Wellston,OK
Summary
Highly-motivated and certified substitute teacher with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Encouraging and compassionate professional dedicated to fostering positive learning environments.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Homemaker
Self-employeed
09.2014 - Current
- Driver
- Cook
- Budgeting and money management
- Cleaning
- Time management
- First Aid
- Conflict resolution
- Problem solving
- Knowledge of math, language arts, sciences, history, law, arts, etc.
- Party and event planning
- School and sports volunteer work
- Research skills
- Leadership skills
- Strong communication skills
Substitute Teacher
Sharyland Independent School District
Mission, TX
10.2023 - Current
- Supported special needs students by providing individual instruction as needed.
- Developed creative learning strategies to engage all types of learners.
- Monitored student progress and provided feedback for improvement.
- Utilized various teaching methods such as lectures, discussions, audio-visual presentations.
- Created an environment conducive to learning while managing challenging behaviors.
- Administered tests and assessments according to school guidelines.
- Provided classroom instruction outlined in teacher's lesson plans.
- Enforced classroom routines to keep students on schedule and operating at consistent level.
- Utilized educational technology to enhance learning experiences.
- Utilized positive reinforcement to motivate students.
- Facilitated discussions to encourage critical thinking and student engagement.
- Requested as substitute teacher based on excellent referrals and trusted performance.
- Supervised students during recess, break times and dismissal periods to prevent injuries and fights.
- Operated computers or audio-visual aids to supplement class presentations.
- Collaborated with other teachers to ensure student success.
- Encouraged positive behavior among students through effective communication techniques.
- Maintained accurate records of student performance, attendance and behavior.
- Maintained a safe learning environment by enforcing school rules and regulations.
Social Media Manager
Perrine Family Mercantile & Happy Sun Herbals
10.2024 - Current
Social Media Manager
AlabasterJar, Hipwell Ranch & REKO Treasure Valley
08.2018 - 10.2024
- Developed and implemented successful social media campaigns to support small business objectives.
- Created engaging content for multiple social media platforms, such as Instagram and Facebook.
- Managed the daily operations of all assigned social media accounts.
- Analyzed data to measure the effectiveness of campaigns and adjust strategies accordingly.
- Monitored customer comments on various social media channels and responded in a timely manner.
- Assisted in developing strategies for increasing followership and engagement rates.
- Coordinated with external vendors or agencies to produce high quality visuals or videos.
- Designed promotional materials using graphic design software applications.
- Prepared monthly calendar to manage online content across multiple platforms.
Customer Service Representative
Arise
Miramar, FL
05.2013 - 03.2014
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner with knowledgeable and friendly service.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Developed strong relationships with customers by providing personalized assistance and support.
- Answered incoming calls, chats, and emails, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Set up and activated customer accounts.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Upheld quality control policies and procedures to increase customer satisfaction.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Mentored new employees on procedures and policies to maximize team performance.
Education
Bachelor of Science - Business Administration
Southern New Hampshire University
Hooksett, NH09.2022
Skills
- Activity Planning
- Records Management
- Parent Communication
- Classroom Organization
- Analytical Skills
- Proficient in Microsoft Office, Power Point, Excel, Outlook, One Drive, and Teams
- Inbound and Outbound Calling
- Appointment Scheduling
- High-Energy Attitude
- Office Equipment Proficiency
- Creative Problem Solving
- Critical Thinking
- Activity Management
- Student Records Management
- Classroom Management
- Relationship Building and Management
- Behavior Management
- Verbal and Written Communication
- Video Conferencing
- Technology Savvy
- Adaptable
- Results-Focused
- Group and Individual Instruction
- Safety Awareness
- Multi-Subject Instruction
- Positive Reinforcement
Certification
- Substitute Teacher Certification (Completion - 10/05/2023)
References
References available upon request.
Timeline
Social Media Manager
Perrine Family Mercantile & Happy Sun Herbals
10.2024 - Current
Substitute Teacher
Sharyland Independent School District
10.2023 - Current
Social Media Manager
AlabasterJar, Hipwell Ranch & REKO Treasure Valley
08.2018 - 10.2024
Homemaker
Self-employeed
09.2014 - Current
Customer Service Representative
Arise
05.2013 - 03.2014
Bachelor of Science - Business Administration
Southern New Hampshire University
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