Karen Fox
Tuckerton,NJ
Summary
Leasing professional with robust background in managing leasing operations and tenant interactions. Known for effective lease negotiation and contributing to high occupancy rates. Reliable team player who adapts to evolving industry demands, with strengths in communication and problem-solving.
Overview
12
12
years of professional experience
Work History
Leasing Manager
Suncrest Village, LLC
11.2019 - Current
- Managed leasing operations, ensuring compliance with regulations and company policies.
- Developed and implemented marketing strategies to increase property visibility and attract potential tenants.
- Oversaw tenant relations, addressing inquiries and resolving issues to enhance customer satisfaction.
- Conducted property inspections, identifying maintenance needs and coordinating repairs with vendors.
- Analyzed market trends to adjust rental rates and optimize occupancy levels across properties.
- Prepared detailed reports on leasing performance, providing insights for strategic decision-making.
- Collected, completed, and processed lease applications.
- Built strong relationships with clients through exceptional customer service, resulting in increased lease renewals.
- Developed marketing strategies to attract new tenants, ultimately improving occupancy rates.
- Optimized unit turnover times by working closely with maintenance staff to prioritize repairs and cleaning tasks.
- Established key relationships with potential leasers and renters.
- Worked with property managers to maintain market readiness and facilitate smooth transitions.
- Managed lease agreements from inception to termination, ensuring legal compliance and minimizing potential disputes between parties.
- Explained terms of lease and amounts to be paid to tenants.
- Collaborated with maintenance teams to address property upkeep, enhancing overall appearance and functionality of units.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
- Increased tenant satisfaction by addressing concerns promptly and effectively resolving issues.
- Managed leasing operations, ensuring compliance with regulatory standards and company policies.
Leasing Coordinator / Actives Coordinator
Bella Terra Assisted Living
09.2017 - 11.2019
- Coordinated cross-functional teams, resulting in seamless project execution and enhanced outcomes.
- Collaborated with department heads to develop strategic plans aligning with overall company objectives, fostering a unified approach toward shared goals.
- Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Transported residents to doctor appointments, food stores and social outings
- Ran daily actives for residents
- Assisted leasing Managers to complete move in and move out of residents
Leasing Consultant
Royal Oaks & East Garden
08.2013 - 08.2017
- Facilitated property showings and guided prospective tenants through leasing process
- Developed and maintained strong relationships with residents, enhancing community engagement
- Assisted in lease administration and ensured compliance with company policies
- Conducted market research to identify competitive rental pricing strategies
- Collaborated with team members to consistently provide a seamless leasing experience for all clients.
- Streamlined the application process for prospective tenants, reducing wait times and increasing efficiency.
- Collected monthly rent payments and other fees, always properly recording, and processing money.
- Assisted in preparation of lease agreements, ensuring compliance with local laws and regulations.
- Enhanced tenant retention rates, conducting exit interviews to gather feedback for continuous improvement.
- Coordinated with maintenance teams to ensure apartments were move-in ready, improving tenant move-in experience.
- Increased lease renewals, maintaining open and effective communication with current tenants.
- Provided exceptional customer service, promptly addressing tenant inquiries and concerns.
- Enhanced property visibility by establishing partnerships with local businesses and community organizations.
Skills
- Resident relations
- Lease management experience
- Fair housing laws
- Maintaining closing ratios
- Social media marketing
- Event planning
- Proficiency in Yardi, Real PAge, System 21, GEAC
- Maintaining occupancy levels
- Telephone sales
- Property management
- Customer service-focused
- Property showing
- Complaints investigation
Timeline
Leasing Manager
Suncrest Village, LLC
11.2019 - Current
Leasing Coordinator / Actives Coordinator
Bella Terra Assisted Living
09.2017 - 11.2019
Leasing Consultant
Royal Oaks & East Garden
08.2013 - 08.2017