Karen Frank
Gainesville,FL
Summary
Dynamic business analyst with demonstrated passion and affinity for data-driven decision making, cross-functional project work, and ensuring communication between the functional and the technical. Experienced in financial reporting, strategic analysis and performance indicator creation and visualization.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Customer Success Manager
JAGGAER, LLC
, REMOTE (FL)
08.2021 - Current
- Developed a trusted advisor relationship with key customer stakeholders and executive sponsors to drive product adoption; through this relationship, ensured customers leverage the solution to achieve full business value
- Leveraged data and analytics to make informed decisions and drive business improvements
- Created reports, analyze data, and provide suggestions based on findings
- Established periodic touchpoints to ensure customers are informed, remain engaged, and solicit general feedback
- Addressed customer inquiries, managed obstacles, and identified ways to drive additional value for customers
- Educated and informed customers about important features, regular updates to software with a mind toward tips and best practices
Professional Services
ARMUS Corporation
01.2019 - 01.2021
- Professional Services for web-based clinical registry software with flexible, patient-centric reporting solutions
- Emphasis on streamlining team processes and automation of recurring tasks
- Experience with data migration/onboarding of new customers, database implementations, and account structure creation and management
- Data content management and quality assurance
- Provide tier two technical support, custom requests, and support product updates and deployments in a team environment.
Data Management Analyst III
University of Florida
01.2017 - 01.2019
- Represented UF on State University System teams for reporting, spend analytics, and Florida Board of Governors initiatives
- Worked frequently with Florida University System
- Performed procurement data analytics on spend, best value, service level expectations, and procurement efficiencies
- Identified and supported strategic sourcing initiatives
- Supported fact-based negotiations
- 2.5M reported savings in FY 2018
- Developed category sourcing strategies
- Determined methods and calculation of savings/value outcomes of procurement activity
- Established and tracked key performance indicators for procurement and contracting
- Maintained integration points between ERP (PeopleSoft) and SaaS requisitioning tool (Jaggaer/sciQuest) including projects to enhance data and function
- Ensured data quality in SaaS procurement application and PeopleSoft ERP purchase order data
- Accountable for purchase order reconciliation and fiscal year end processes for procurement
- Collaborated with Enterprise Systems IT, Finance & Accounting and Budget offices.
Associate Director
University of Florida
01.2012 - 01.2017
- Identified and supported strategic sourcing initiatives including fact-based negotiations
- Analyzed proposal responses
- Researched external contracts to benchmark price and reviewed available cooperative agreements
- Directed contract management business process including supervision of contract management and procurement staff, technology, and stakeholder engagement
- Managed vendor business reviews
- Analyzed procurement and payment data via spend analytics tool to identify savings opportunities
- Liaised with team lead for Purchasing Card program to integration PCard/Accounts Payable data
- 88M in annual PCard spend included in spend under management.
Assistant Director
University of Florida
01.2011 - 01.2012
- Developed a 5 FTE customer support helpdesk to provide Procurement assistance to the campus community
- Subject matter expert for eprocurement and procurement technologies
- Supervised and trained helpdesk staff
- Identified opportunities for sourcing into contracts
- Prepared solicitation specifications and developed pricing and revenue strategies
- Projected and tracked contract revenue
- Monitored and maintained supplier contract compliance using university and supplier provided data such as transaction reports, business reviews, and publicly available data
- Using university data and supplier provided transaction detail, tracked and reported key category and supplier performance metrics
- Requested remediation when appropriate
- Average remediation due to pricing non-compliance averaged $40,000 per fiscal year.
Strategic Sourcing Coordinator
University of Florida
01.2007 - 01.2011
- Team lead for the eProcurement and Strategic Sourcing area of Procurement Services
- Responsible for the implementation and administration of myUF Market, a SaaS requisitioning tool within which the campus community initiates requests for goods and services
- UF Superior Accomplish Award Winner for role in successful implementation of myUF Market e-Procurement Environment and Catalog Enablement - 2010
- Researched and drafted public solicitations and analyzed submitted proposals
- Scripted negotiations and strategized to achieve best value
- Drafted memoranda of understanding
- Analyzed and presented category profiles including spend and opportunity assessment data, market dynamics, product changes, and current supplier performance.
PeopleSoft/myUFL Coordinator
University of Florida
01.2005 - 01.2007
- Identified problems, tested solutions, and implemented fixes to PeopleSoft application for requisitions, purchase orders, change orders, and commitment control/budgeting in close collaboration with Enterprise Systems (IT) Procurement module lead
- Developed courses and delivered training to end user community related to budget, spend, and procurement in concert with HR Training and Organizational Development/ University Human Resources.
Education
Master of Business Administration – Management -
Saint Leo University
03.2004
Bachelor of Arts, summa cum laude – Psychology - undefined
Saint Leo University
03.1999
Skills
- Data Analysis and Visualization
- SQL Queries and Report Writing
- Advanced Microsoft Office (Word, Excel, PowerPoint) skills including formulas, pivot tables, and templates
- Familiarity with ERP, CRM, and Reporting Tools
- Integration experience with XML, error handling, and field mapping
- Aptitude for translating stakeholder goals and inquiries into specifications and metrics
- Critical thinking
- Excellent written and verbal communication
- Ability to work independently
- Comfort with technology, and specific knowledge of remote communication tools such as Teams, Zoon, and WebEx
Websites
Certification
- Certified Purchasing Manager, Institute for Supply Management, 04/01/2009
- Certified Professional in Supply Management, Institute for Supply Management, 04/01/2017
Timeline
Customer Success Manager
JAGGAER, LLC
08.2021 - Current
Professional Services
ARMUS Corporation
01.2019 - 01.2021
Data Management Analyst III
University of Florida
01.2017 - 01.2019
Associate Director
University of Florida
01.2012 - 01.2017
Assistant Director
University of Florida
01.2011 - 01.2012
Strategic Sourcing Coordinator
University of Florida
01.2007 - 01.2011
PeopleSoft/myUFL Coordinator
University of Florida
01.2005 - 01.2007
Master of Business Administration – Management -
Saint Leo University
Bachelor of Arts, summa cum laude – Psychology - undefined
Saint Leo University
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