Karen Frazier
Mooresburg,TN
Summary
Friendly and outgoing paraprofessional that is dedicated to to helping children develop, learn and flourish. Strong background in working with children from diverse backgrounds. I combine real life experience of working and playing with children to help them problem solve, resolve conflicts, build skills and self esteem.
Overview
8
8
years of professional experience
Work History
Paraprofessional Aide
Hawkins County Schools
Rogersville, TN
10.2019 - Current
- Encouraged dynamic and pleasant educational environment by promoting both gentle discipline and cooperation.
- Oversaw students in classroom and common areas to monitor, enforce rules and support lead teacher.
- Relieved classroom teacher during breaks and maintained order and structure in classroom.
- Instructed small groups of students in basic concepts such as alphabet, shapes and color recognition.
Deli Clerk
Holts IGA
Bean Station, TN
05.2017 - 05.2019
- Promoted new or high-value food items by creating attractive displays in cases and other customer-facing areas.
- Delivered exemplary customer service to guests, even in peak business periods to promote retention.
- Ordering and maintaining weekly inventory and rotation of supplies.
- Planned work for deli team to optimize coverage for busy periods.
Customer Service
Mediserve Home Medical Equipment
Morristown, TN
02.2014 - 05.2017
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Verified insurances for coverage and obtained authorizations.
- Used troubleshooting techniques to evaluate technical problems and find appropriate solutions.
- Communicated with physicians and hospital discharge planners to ensure all orders were in compliance with Medicare and Medicaid.
- Delivered prompt service to prioritize customer needs.
- Devised workaround solutions for delivery-related issues.
- Educated customers about billing, payment processing and support policies and procedures.
Education
Bachelor of Science - Forestry
The University of Tennessee - Knoxville
Knoxville, TN12.1982
Skills
- Small Group Support and Assistance
- Creating Safe Learning Environment
- Reinforcing Learning Concepts
- Coordinating with Teachers and Specialists
- Encouraging Participation
- Enthusiasm for Students and Teaching
References
Carrie Roberts 423-307-6525
Kayla Jennings 423-620-8640
Joni Copas 513-275-8098
Additional Information
I always enjoy a challenge and look forward to being part of the Hamblen County School system.
Timeline
Paraprofessional Aide
Hawkins County Schools
10.2019 - Current
Deli Clerk
Holts IGA
05.2017 - 05.2019
Customer Service
Mediserve Home Medical Equipment
02.2014 - 05.2017
Bachelor of Science - Forestry
The University of Tennessee - Knoxville