Summary
Overview
Work History
Education
Skills
Timeline
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Karen Frederick

Lewisville,TX

Summary

Driven and enthusiastic professional eager to build a long-term career in sales. Quick to learn new tools and strategies, with a strong focus on supporting team goals and delivering value to customers. Skilled in managing both customer-facing interactions and internal operational processes. Experienced in training and mentoring others on new topics, guiding teams through complex processes, and solving problems effectively.


Overview

6
6
years of professional experience

Work History

Sales Coordinator and Yard Operations Associate

Holt Caterpillar
04.2024 - Current


  • Serve as the central point of contact for internal teams to support sales processes and customer satisfaction.
  • Coordinate cross-functional communication and workflow between Sales, Transport, Service, and Parts departments to ensure timely and efficient equipment delivery.
  • Assist Sales Representatives with inventory availability and documentation to streamline the sales cycle.
  • Monitor progress on equipment preparation and proactively resolve delays or issues by collaborating with key departments.
  • Assisted in planning and executing equipment demonstration event, supporting logistics, setup, and coordination across departments.
  • Assist drivers during equipment pick-up, ensuring proper documentation and smooth handoffs.
  • Maintain accurate inventory records and update internal systems to reflect equipment status and availability.
  • Manage yard operations, including oversight of incoming and outgoing heavy equipment—both new and returned rental units.
  • Training new hires and developing comprehensive training manuals to streamline onboarding and skill development.

Store Manager

Cbd Plus Usa
09.2021 - 01.2024
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.

Lead Lab Assistant

MicrogenDX
07.2020 - 08.2021
  • Processed patient specimens according to priority and documented results.
  • Prepared reagents and solutions following standard laboratory formulas and procedures.
  • Worked effectively in fast-paced environments.
  • Demonstrated flexibility in adapting to changing priorities or new assignments as needed within the lab environment.
  • Utilized advanced software tools for data management and analysis purposes.

Sales Associate

Donut Depot
02.2019 - 07.2020
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Provided positive first impressions to welcome existing, new, and potential customers.

Education

Horticultural Science

Texas Tech University

High School Diploma -

Flower Mound High School
05.2016

Skills

  • Operational Efficiency
  • Documentation And Reporting
  • Problem-Solving
  • Sales Promotion
  • Inventory Oversight
  • Time Management
  • Friendly customer service
  • Lead prospecting
  • International sales support

Timeline

Sales Coordinator and Yard Operations Associate

Holt Caterpillar
04.2024 - Current

Store Manager

Cbd Plus Usa
09.2021 - 01.2024

Lead Lab Assistant

MicrogenDX
07.2020 - 08.2021

Sales Associate

Donut Depot
02.2019 - 07.2020

High School Diploma -

Flower Mound High School

Horticultural Science

Texas Tech University

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